Despatch & Warehouse Manager

Location: Liverpool
Job Type: Full-time | Permanent

About the Company

Our client are a leading international manufacturing and supply chain business specialising in the production and distribution of fluid-based products for industrial markets worldwide. Operating within a highly regulated environment, we are committed to delivering exceptional service, operational excellence, and continuous improvement across our logistics and warehousing operations.

Due to continued growth and transformation, we are looking for an experienced Despatch & Warehouse Manager to lead our Liverpool-based operation.

The Role

Reporting to the Plant Manager, the Despatch & Warehouse Manager will lead all warehouse, inventory, despatch, and customer logistics operations across the Liverpool site. This is a senior operational leadership role with responsibility for managing a large warehouse and logistics team, ensuring safe and compliant operations, and driving continuous improvement across inbound and outbound supply chain activities.

A key focus of the role will be supporting the implementation and optimisation of a new WMS/ERP system, alongside maintaining high standards across export logistics, inventory accuracy, compliance, and customer service.

The role manages a team of approximately 35 employees, including supervisory staff.

Key Responsibilities

Lead warehouse, inventory, and despatch operations to ensure safe, compliant, and efficient handling of products
Support and drive WMS & ERP implementation projects, including process development, testing, training, and continuous improvement
Ensure full inventory traceability and high levels of stock accuracy through effective warehouse controls
Manage international despatch operations, including export documentation, dangerous goods declarations, and shipment compliance
Oversee logistics providers and transport partners to ensure service, compliance, and cost targets are achieved
Drive improvements in OTIF performance, customer satisfaction, and operational KPIs
Act as a key escalation point for logistics and customer service issues
Lead customer and regulatory audits, ensuring full audit readiness and compliance documentation
Ensure compliance with relevant regulations including AVSEC, Dangerous Goods, ADR, IATA, IMDG, and controlled substances requirements
Lead, coach, and develop warehouse and logistics teams to improve performance, engagement, and capability
Work cross-functionally with supply chain, customer service, and logistics teams to improve operational visibility and performance
Promote a strong health & safety culture and continuous improvement mindset throughout the operation

Candidate Requirements

We are looking for an experienced operational leader with strong warehouse and logistics management experience within a fast-paced industrial or manufacturing environment.

Essential Experience & Skills

Proven experience in warehouse and despatch management
Strong background in export logistics and international shipments
Experience working within hazardous goods, chemicals, manufacturing, or regulated environments
Hands-on experience with WMS and ERP implementation or transformation projects
Strong understanding of Dangerous Goods regulations and compliance requirements
Experience managing third-party logistics providers and transport operations
Strong leadership experience managing large operational teams
Excellent communication, organisational, and problem-solving skills
Ability to work collaboratively across multiple departments and functions
Customer-focused approach with strong attention to detail

Desirable

Experience within chemical, fluids, manufacturing, or industrial sectors
Knowledge of AVSEC / Known Consignor requirements
Continuous improvement or Lean / 6S experience
Forklift operations awareness or warehouse operational certifications

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