Business Support Administrator with PA Responsibility

£28K-£32K

Company based in Ripley

Role Overview

The Business Support Administrator with PA Responsibility is a key administrative and organisational support role within the business.

The role provides direct support to the Managing Director, while also offering administrative support to other members of the management team where required. The position is designed to improve business efficiency, strengthen internal communication, ensure actions are followed through, and support the smooth running of day-to-day operations.

This is not a narrow administrative role. It requires a proactive, organised, and trustworthy individual who can support a busy Managing Director, assist the wider management team, and help ensure important business tasks are completed accurately and on time.

Purpose of the Role

The main purpose of the role is to provide reliable business support across the company, with particular responsibility for supporting the Managing Director.

The successful candidate will assist with diary management, internal follow-ups, email and document preparation, meeting support, customer and supplier administration, recruitment administration, compliance administration, and general business coordination.

The role will also support other managers within the business by helping with administrative tasks, documentation, communication, and follow-up actions.

Key Responsibilities

PA Support to the Managing Director

Provide day-to-day administrative and organisational support to the Managing Director.

Assist with diary management, meetings, reminders, and follow-up actions.

Support email management where required, including drafting responses, organising communication, and highlighting urgent matters.

Prepare meeting agendas, notes, action lists, and follow-up communications.

Help the Managing Director track key business priorities, deadlines, and outstanding tasks.

Handle confidential business matters with discretion and professionalism.

Management Team Administration

Provide administrative support to other members of the management team where required.

Assist managers with document preparation, internal communication, reporting, filing, and follow-up tasks.

Support management with maintaining accurate records and ensuring agreed processes are followed.

Help coordinate information between departments to improve communication and accountability.

Assist with administrative tasks linked to service, sales, accounts, operations, recruitment, compliance, and customer support.

General Business Support

Prepare, format, and maintain company documents, letters, reports, contracts, and internal communications.

Assist with customer and supplier documentation.

Support onboarding paperwork, supplier forms, compliance records, accreditation documents, and internal notices.

Help maintain accurate data across company systems.

Assist with filing, document control, and general office administration.

Support the business in chasing outstanding information, paperwork, approvals, and actions.

Communication and Coordination

Act as a professional point of contact between the Managing Director, managers, staff, customers, suppliers, and external contacts where required.

Follow up internally on outstanding tasks, actions, documents, and information requests.

Support communication between departments to ensure clarity and consistency.

Assist in ensuring that important matters are not missed and that agreed actions are completed.

Recruitment, HR and Compliance Support

Assist with recruitment administration, including arranging interviews, preparing documents, and maintaining candidate information.

Support basic HR administration, including staff letters, onboarding documents, training records, and internal communications.

Assist with compliance-related administration, including certificates, accreditations, supplier approvals, and customer onboarding documents.

Maintain confidentiality when handling employee, customer, supplier, or business-sensitive information.

Systems and Processes

The role may involve working with company systems including, but not limited to:

Microsoft Outlook, Word, and Excel
Email and calendar systems
CRM systems
Job management systems
Accounting or finance systems
Customer and supplier portals
Document management systems

The successful candidate must be comfortable learning systems, maintaining accurate information, and following agreed company processes.

Required Skills and Experience

The ideal candidate will have:

Strong organisational and administrative skills.
Excellent written and verbal communication skills.
Good attention to detail and accuracy.
The ability to manage multiple tasks and priorities.
Confidence using Microsoft Office, especially Outlook, Word, and Excel.
A professional telephone and email manner.
The ability to work independently and use initiative.
Good judgement when handling confidential or sensitive information.
A proactive approach to following up tasks and keeping matters moving.
Previous experience in administration, PA support, office management, business support, or management support would be advantageous.

Personal Attributes

The successful candidate should be:

Reliable and trustworthy.
Highly organised.
Professional and discreet.
Calm under pressure.
Confident communicating with people at all levels.
Able to take ownership of tasks.
Comfortable supporting both the Managing Director and wider management team.
Flexible and willing to support the needs of a growing business.
Able to prioritise effectively and understand what requires urgent attention.

Reporting Line

The role reports directly to the Managing Director.

The position will also involve regular communication with the wider management team and may include support for service, sales, accounts, operations, engineers, customers, suppliers, and external partners.

Overall Expectation

This is a varied and important business support role with PA responsibility.

The successful candidate will help the Managing Director and management team stay organised, improve internal follow-up, support better communication, and contribute to the efficient running of the business.

The role would suit someone who enjoys being involved in different areas of a business, takes pride in being organised, and is confident supporting senior management in a busy working environment.

Candidate Profile

We are looking for someone who is not simply looking for a basic administration role. The right person needs to be proactive, confident, organised, and capable of supporting a busy management team.

They should be comfortable working in a fast-moving business environment where priorities can change, and where follow-up, accuracy, communication, and confidentiality are important.

Previous experience supporting a Managing Director, senior manager, or management team would be beneficial, but attitude, organisation, reliability, and attention to detail are equally important.

If this sounds like you please send George your cv

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