Our client, a well-established and independent maintenance and installation company based in Chichester, is looking to recruit a Bookings Administrator to join their busy Service Department. The company operates both nationally and internationally and has built a strong reputation for quality, reliability and excellent customer service. This is a full-time, permanent position offering a salary of up to £27,000 per annum.

This is an excellent opportunity to join an established and successful business where you will play a key role in supporting the day-to-day coordination of the service operation. Working closely with engineers, customers and internal teams, you will be responsible for ensuring maintenance, installation and reactive works are planned and scheduled efficiently, while providing a high level of customer service and administration support. The role would suit someone who enjoys a varied working environment, is confident managing competing priorities and can remain organised and adaptable when workloads change.

Key Responsibilities

Planning and scheduling maintenance and installation works
Coordinating engineers and organising daily workloads
Managing and coordinating reactive call-out works
Arranging customer visits and confirming appointments
Working to deadlines and ensuring jobs are scheduled and completed efficiently
Preparing and sending customer quotations
Liaising with customers by phone and email
Providing excellent customer service and keeping customers updated
Maintaining accurate records and updating internal systems
Carrying out general administration duties
Coordinating with engineers, customers and internal teams to ensure works run smoothly
Managing changing priorities and responding effectively to urgent requirements

The Successful Candidate Will Have

Previous experience in a bookings, scheduling, service administration or coordination role
Excellent organisational and time-management skills
The ability to work effectively in a fast-paced environment
Strong attention to detail and the ability to work to deadlines
Excellent communication and customer service skills
Good systems proficiency and confidence using computer-based systems
The ability to prioritise and manage multiple tasks simultaneously
A flexible and adaptable approach to changing workloads
A proactive, professional and positive attitude
The ability to work both independently and as part of a team
Experience within a maintenance, engineering or installation environment would be advantageous

Elite Staffing Solutions are acting as the Employment Agency on this vacancy.

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Bookings Administrator