Maintenance Administrator / Call Centre Operator | Maintenance / Building Services Industry | Lambeth, London | £30-40K dependant on experience.

We are currently recruiting for Maintenance Administrators / Schedulers / Helpdesk / Call Centre Operators to join a busy, London based Maintenance provider. As the Maintenance Administrator, you will be responsible for;

Answering incoming customer calls, providing a fantastic level of customer service, taking detailed job notes from the call.
Allocating and scheduling in works with engineers of all trades with the assistance of call centre management staff.
Updating physical job sheets and online job sheets on company CAFM system.
Managing engineers diaries and keeping engineers availability up to date.
Accurate filing and record keeping.
Keeping customers updated with time slots, estimated time of arrivals, job notes and confirmations.

Employment Package:

£30,000 - £40,000 basic salary dependant on experience.
Location: Lambeth
Hours: Monday - Friday 08:00am - 5:00pm OR split day shifts, ie: 07:00am-4:00pm / 10:00am - 7:00pm.
Fantastic office environment - professional offices, in-house subsidised canteen, wind-down areas, kitchens, in-house gym (free to use), on-site parking available (dependant on availability).
Paid overtime available.
Company pension, 28 days holiday including bank holidays etc.
A fantastic chance to join a successful, rapidly expanding company during the peak of their growth.

Requirements:

Must have experience within a customer service or similar industry based role.
Experience scheduling, speaking with customers, booking in trade related jobs etc is highly beneficial but not essential.
Must be competent at using basic IT programs.
Experience using a CAFM system is highly beneficial.

If this role for a Maintenance Administrators / Schedulers / Helpdesk / Call Centre Operator would be of interest then please apply today by submitting a full CV.

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