Operations Administrator

Manchester | £25,000 - £28,000 | Hybrid working: 4 days office, 1 day from home

MFK Recruitment is delighted to be recruiting an Operations Administrator for a highly respected organisation based in Manchester.

We have recruited 7 people into the organisation over the past three and a half years, and all seven are still there. That speaks volumes about the culture, leadership, stability and quality of the working environment.

This is a great opportunity for someone with administration, operations or logistics experience who wants to join a supportive and well-established organisation where their work genuinely has an impact.

The Role

As Operations Administrator, you will provide administrative and operational support across a wide range of activities.

A key part of the role will involve supporting the planning and delivery of sample distributions to laboratories internationally, so previous logistics, shipping or distribution experience would be particularly useful.

You will also support customers, manage administrative systems, coordinate meetings and events, maintain accurate records and assist with quality management activities.

There will be a one-month handover period with the current postholder to help you settle into the role.

Key Responsibilities

Support the planning and coordination of sample distributions to laboratories worldwide
Organise shipping, packing and courier arrangements
Communicate with customers, suppliers, agents and other external stakeholders
Monitor customer support tickets and respond to or delegate queries appropriately
Maintain customer accounts, registrations and participation records
Liaise with suppliers and raise purchase orders where required
Support stock control and general office operations
Assist with sample packing and data loading
Support document control, audits and non-conformance activities within the Quality Management System
Take accurate meeting minutes when required
Help improve administrative processes and systems
Manage your own workload and priorities while working closely with the Operations Manager

About You

We are looking for someone organised, reliable and comfortable managing several different tasks at the same time.

You should have:

Previous administration, operations or logistics experience
Strong organisational and time-management skills
Excellent attention to detail
Confident written and verbal communication skills
Good customer service skills
Strong computer literacy, including Microsoft Office
The ability to maintain accurate records and work with data
A proactive approach to solving problems and improving processes
The confidence to communicate with customers, suppliers and colleagues at all levels

Experience involving logistics, shipping, couriers, distributions or stock control would be particularly advantageous.

Experience within healthcare, laboratories, life sciences, quality management or another regulated environment would be beneficial but is not essential.

Why Join?

Salary of £25,000 - £28,000
Excellent benefits package, including a generous NHS-matched pension scheme
Hybrid working with 4 days in the Manchester office and 1 day from home each week
One-month handover with the current postholder
Excellent staff retention and a stable working environment
Supportive and collaborative team culture
Varied role combining administration, operations, logistics and customer support

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Operations Administrator