Customer Service Helpdesk / Coordinator

Location: London

Job Type: Full-Time Monday to Friday. Hybrid working with 2 days in our office near Waterloo. Monday is a mandatory office day and a day choice.

About the Role

We are seeking a reliable and enthusiastic Customer Service Helpdesk / Coordinator to join our growing team. This is an excellent opportunity for an organised individual with strong customer service skills who enjoys working in a fast-paced environment and providing excellent support to both customers and colleagues.

The successful candidate will play a key role in coordinating customer enquiries, maintaining accurate records, and ensuring a high standard of service delivery.

Key Responsibilities

Handling incoming customer enquiries via telephone and email.
Providing excellent customer service and resolving issues efficiently.
Coordinating and scheduling works with customers and field-based staff.
Maintaining accurate records and updating internal systems.
Producing reports and processing information accurately.
Assisting with administrative tasks and supporting the wider team.
Ensuring customer requests are handled in a professional and timely manner.
Working independently while also contributing positively to a team environment.

Skills and Experience Required

Previous customer service experience is essential.
Strong numerical skills and confidence working with figures.
Good knowledge of Microsoft Word and Excel.
Excellent communication and organisational skills.
Reliable, punctual, and professional approach to work.
Ability to work independently using initiative.
Strong attention to detail and problem-solving skills.
A positive attitude and willingness to learn.
Salesforce experience would be advantageous but is not essential, as full training will be provided.

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