Customer Service Advisor

Temp to Perm - Guildford - £28,000

We're recruiting on behalf of a well-established and growing organisation looking for a Customer Service Advisor to join their friendly and supportive team in Guildford. This is a varied role where you'll be the key point of contact for customers, engineers and service partners, ensuring enquiries and service requests are handled efficiently from start to finish.

This is an excellent opportunity for someone with strong customer service skills who enjoys problem-solving, working as part of a team and providing an exceptional customer experience.

This is a temp to perm position so we are looking for candidate who can start immediately or with a week's notice.

Your responsibilities will include:

Responding to customer enquiries and resolving issues via phone and email.
Coordinating engineer appointments and ensuring service visits are arranged promptly.
Liaising with external service partners and internal technical teams to ensure jobs are completed.
Monitoring outstanding jobs and following them through to completion.
Chasing outstanding paperwork and invoices.
Processing job updates and maintaining accurate records on the company system.
Arranging parts deliveries and collections with the warehouse and engineers.
Providing customers with product and service information.
Supporting warranty administration and maintaining accurate customer data.
Assisting with the administration of engineer training events.
Providing general administrative support to the wider customer service team.

About You

Previous experience in a customer service, customer support or call centre environment.
Excellent communication skills, both written and verbal.
Strong organisational skills with great attention to detail.
Good Microsoft Office skills, particularly Excel.
A proactive and positive approach to work.
The ability to prioritise a busy workload and manage multiple tasks.
Confidence communicating with customers, colleagues and external partners.
A team-focused attitude with the ability to work independently when required.
Previous experience coordinating engineers, service appointments or working within a technical or manufacturing environment would be advantageous but is not essential.

What's on Offer?

22 days holiday, increasing with length of service.
Monday to Friday, 8:00am - 4:30pm (40 hours per week).
Free on-site parking.
Employee benefits scheme.
Private healthcare after two full calendar years of service.
A supportive team environment with opportunities to develop your skills and career.

Thank you for taking the time to apply to OPR Resourcing Specialists. If your application is successful you will be contacted within 7 days. We apologise but due to the high volume of applications we receive we are unable to provide feedback on individual CV's.

Regrettably, we are unable to offer Right to Work Sponsorship.

If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.

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Customer Service Advisor