Customer Service Advisor

Red Recruitment • Permanent • Derby, Derby, England, United Kingdom • £25.39k / year • 15h ago

Customer Service Advisor

Red Recruitment is hiring a Customer Service Advisor for our client where you will be responsible for providing excellent customer services in the financial services industry.

You'll be the first point of contact for customers, helping them with any queries they have and ensuring you remain compliant with FCA guidelines.

Benefits and Package for a Customer Service Advisor:

Salary: £25,389
Hours: Mon-Sun Shifts Between 7am - 11pm (37.5 Hours Per Week)
Location: Derby
Generous Holiday Allowance
Opportunities to grow your career
Potential to go remote after 3 months

Key Responsibilities of a Customer Service Advisor:

Handling inbound calls across a range of products
Putting customers first and using sound judgement to find the best solutions
Owning queries from start to finish
Spotting opportunities to improve how they work
Collaborating with the wider Customer Services team
Providing information in line with FCA regulations

Key Skills and Experience of a Customer Service Representative:

A customer-first mindset and creative problem-solving skills
Excellent communication and attention to detail
Strong interpersonal skills and the ability to work independently
Familiarity with Office
Previous experience in delivering exceptional customer service
Previous experience in a financially regulated environment desirable

If you are interested in this position and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)

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