Customer Relations Officer (Complaints)

Adecco • Temporary • Hounslow, Greater London, England, United Kingdom • £18.37 - £24.37 / hour • 4h ago

West London | Hybrid Working (2 Days Office / 3 Days Home) £18.37 PAYE (£24.37 Umbrella) 36 Hours per Week Initial 6-Month Temporary Assignment

Adecco are currently recruiting for an experienced Customer Relations Officer (Complaints) to join a busy public sector organisation in West London.

This role sits within a dedicated Customer Relations team and focuses on handling complex complaints and enquiries relating to Adult Social Care, Children's Services and Corporate Complaints. We are particularly interested in hearing from candidates who have previously worked within local government, housing, social care, customer relations, complaints management or Ombudsman-related environments.

Key Responsibilities

Managing a caseload of statutory and corporate complaints.
Identifying and progressing Children's Statutory, Adult Social Care and Corporate Complaints.
Liaising with service managers and departments to gather information and investigate cases.
Drafting high-quality, professional complaint responses.
Ensuring complaints are handled within statutory timescales and organisational procedures.
Supporting the resolution of sensitive and complex cases involving vulnerable residents.
Handling customer enquiries via telephone, email and written correspondence.
Maintaining accurate records and ensuring GDPR compliance.
Supporting service improvement through complaint analysis and feedback.

About You

To be successful, you will have:

Experience handling complaints within a local authority, social care setting, housing association, NHS, public sector or regulated environment.
Excellent written communication skills with the ability to produce professional responses and reports.
Knowledge of complaints procedures and case management processes.
Experience working with sensitive or vulnerable customers.
Strong organisational skills and the ability to manage competing priorities.
A high level of attention to detail.
Confidence communicating with stakeholders at all levels.

Desirable Experience

Adult Social Care complaints.
Children's Services statutory complaints.
Ombudsman investigations or complaint escalation processes.
Customer Relations or Complaints Team experience within a local authority.
Safeguarding awareness.
FOI, EIR or GDPR request handling.

What's on Offer?

Hybrid working arrangement (2 days office-based, 3 days remote).
Supportive and collaborative team environment.
Opportunity to gain experience within a large public sector organisation.
Immediate start available.
36-hour working week.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

You may also be interested in these jobs

Excel Administrator - Marketing Dept

Hire Ground • Temporary • London, Greater London, England, United Kingdom • £17 - £17.50 / hour • 4h ago

Work from Home Immediate Start

Temp to Perm | Immediate Start | London | Hybrid My client, a busy and dynamic City-based media company, is looking for an Events & Networking Coordinator to join their fast-paced Events & Marketing team. This is...

4h ago

Apply

Customer Services *TEMP

Office Angels • Temporary • Kingston-upon-Thames, Greater London, England, United Kingdom • 2d ago

Work from Home Immediate Start

Customer Service/Sales Admin - Immediate Start! 6-Month Fixed-Term Contract Location: Kingston Contract: 6 Month temping contract - possibility of extension Hours: Full Time - Hybrid (3 days in the office, 2 days WFH) Th...

2d ago

Apply

Administrator

Julie Rose Recruitment • Temporary • Beckenham, Greater London, England, United Kingdom • £28k - £30k / year • 2d ago

Work from Home Immediate Start

JRRL are looking for an efficient and well-organised Administrator to join their client in Beckenham supporting the Head of Marketing & Bids and working closely with 2 other Bid Coordinators. This is a maternity cove...

2d ago

Apply

HR Coordinator

Diamond Blaque HR Solutions • Temporary • Addlestone, Surrey, England, United Kingdom • £21.23 / hour • 5d ago

Work from Home Immediate Start

About the Role Are you an organised HR professional who enjoys working with accurate data, reliable systems and clear HR processes? This HR Coordinator role offers the chance to join a busy HR Operations environment wher...

5d ago

Apply

Technical Sales - Renewables - HVAC, MVHR, Solar PV

Hunter Selection • Permanent • London, Greater London, England, United Kingdom • £40k - £60k / year • 6d ago

Work from Home Immediate Start

Technical Sales - Renewables - Heat Pumps, Solar, Battery, MVHR, Cooling Salary: Up to £60,000 - £80,000 OTE Location: Covering London and Southeast Hours: Full Time We are looking for an experienced Technical Sales Prof...

6d ago

Apply

Get more jobs like this

Create a free job alert