Customer Service Administrator

Morgan Mckinley (Crawley) • Permanent • Crawley, West Sussex, England, United Kingdom • 1d ago

Job Title: Customer Service Administrator

Location: Crawley/Gatwick - Parking onsite.

Working Pattern:

On-site, Monday to Friday, 8:30am - 4:30pm

Key Responsibilities

Process quotations, orders, and sales accurately and efficiently.
Resolve customer issues by identifying causes and providing clear solutions.
Assist customers by answering enquiries and sharing relevant product or service information.
Maintain accurate customer records by updating account information within internal systems.
Work effectively in a fast-paced office environment while managing multiple tasks and priorities.
Maintain organised records of key information relating to customer accounts and prospects.
Collaborate closely with internal teams to ensure a smooth and positive customer experience.
Manage a portfolio of customer accounts and accurately report progress through a CRM system.
Work alongside internal operational and product teams to deliver a seamless service to partners and customers.

Essential Skills & Experience

Exceptional attention to detail.
Experience working in a fast-paced office environment with the ability to manage multiple priorities.
Strong organisational skills and the ability to maintain accurate records.
Ability to take ownership of customer issues and follow them through to resolution.
Excellent communication, reporting, and relationship-building skills.
Proven ability to work to targets and deadlines.

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