Customer Service Advisor

Hydrasun Group Ltd • Permanent • Glasgow, Glasgow City, Scotland, United Kingdom • 2d ago

Hydrasun is a recognised market leader in the provision of integrated fluid transfer, power and control solutions. We are focused on supporting the energy transition through our work in the oil and gas, renewable energy, general industrial and marine industries worldwide.

We are recruiting for a Customer Service Advisor to join our Glasgow branch.

This is an excellent opportunity for a customer-focused professional to become part of a highly regarded technical business operating across a diverse range of industries. Working closely with customers and internal departments, you will play a key role in delivering exceptional service, processing enquiries, generating quotations, and ensuring customer requirements are fulfilled accurately and efficiently.

The successful candidate will thrive in a fast-paced environment, demonstrate strong communication and organisational skills, and be committed to delivering outstanding customer service whilst identifying opportunities to support sales growth.

Essential Experience, Qualifications and Competencies

Previous experience within an internal sales, customer service, account management or commercial environment.
Excellent verbal and written communication skills.
Strong attention to detail and accuracy.
Ability to build effective relationships with customers and colleagues.
Good organisational and workload planning skills.
Competent in the use of Microsoft Office applications, including Word and Excel.
Proactive approach with the ability to use initiative and work effectively as part of a team.
Educated to Standard Grade level (or equivalent), including English and Mathematics.

Desirable Experience, Qualifications and Competencies

Experience working within an engineering, industrial, manufacturing, oil and gas, or technical product environment.
Knowledge of ERP systems.
S/NVQ Level 2 or 3 in Customer Service.
Familiarity with Hydrasun products and services.

Responsibilities include but are not limited to:

Responding to customer enquiries in a professional and timely manner.
Preparing and issuing quotations in accordance with company pricing structures and customer agreements.
Processing customer orders through the ERP system, ensuring accuracy and completeness.
Reviewing orders to ensure compliance with quotations and agreed delivery commitments.
Liaising with customers regarding order progress, delivery schedules and product availability.
Building strong customer relationships and delivering a high standard of customer care.
Identifying opportunities to promote additional products, services and solutions.
Working closely with internal departments including Purchasing, Stores, Engineering, Workshop, Dispatch and Accounts to ensure customer requirements are met.
Supporting the achievement of branch and departmental objectives.
Adhering to Hydrasun's Quality and HSE Management Systems and procedures.

Why Join Hydrasun

Join a market-leading engineering and technology business.
Be part of a collaborative and supportive team environment.
Develop your commercial and technical knowledge across multiple industries.
Opportunity to contribute directly to customer success and business growth.
Competitive salary and benefits package.

Hydrasun are committed to being an equal opportunities employer, and no applicant will receive less favorable treatment, either directly or indirectly, during the recruitment process or during their employment as a result of a ‘protected characteristic’ as defined by the Equality Act 2010.

In order to apply for this vacancy, please complete the fields below and upload your CV.

We respectfully request No Agency submissions, approaches or enquiries.

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