Senior Product Manager - Retention - Beauty Brand

Michael Page • Permanent • London, Greater London, England, United Kingdom • £75k - £85k / year • 21h ago

We're looking for an experienced Product Manager to lead retention, churn reduction, and customer lifetime value initiatives for a fast-growing subscription business.

Client Details

A leading beauty subscriptions business.

Description

Own retention and LTV strategy for the subscription customer journey
Lead a high-velocity experimentation program across onboarding, engagement, churn prevention, and win-back experiences
Identify churn signals and develop proactive product interventions before cancellation intent is locked in
Define KPIs, measurement frameworks, and success metrics for retention and lifecycle performance
Partner closely with Analytics to interpret cohort behavior, funnel performance, and customer trends
Work with Design to shape UX flows, in-product messaging, and retention experiences
Translate insights into product requirements, prioritization decisions, and roadmap execution
Collaborate with Engineering to ensure strong instrumentation, tracking, and experiment integrity
Align cross-functional stakeholders across Marketing, CX, Finance, and Operations to deliver a consistent customer experience
Communicate experiment results, learnings, trade-offs, and next bets to leadership

Profile

7+ years in Product Management with a focus on Retention in Ecommerce
Experience working in Ecommerce Subscriptions business is essential for this role
Proven success improving LTV, retention, engagement, or churn metrics in subscription-based businesses
Strong experimentation background with A/B testing, hypothesis development, statistical analysis, and data-driven decision making
Deep analytical capability with experience in cohort analysis, behavioral insights, and customer data interpretation
Experience with product analytics and experimentation platforms
Strong product judgment, prioritization skills, and ability to operate in ambiguity
Ability to influence and lead cross-functional teams in fast-paced environments
Commercial awareness including understanding of margin, COGS, and operational trade-offs
Comfortable leveraging AI tools and LLMs to improve workflows, research, and product development

Job Offer

£80k - £90k + Bonus and Bens

Fully Remote - can be based anywhere in Europe

(Please note that this is a ongoing contract and will be paid as a freelancer or through your limited company)

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