Customer Care Advisor

Maxwell Bond • Permanent • Manchester, Greater Manchester, England, United Kingdom • £30k / year • 1d ago

Customer Care Advisor

Salary up to £30,000

Altrincham (Hybrid after probation)

Do you have experience supporting customers in a busy, high-volume environment and enjoy solving queries from start to finish? Maxwell Bond is partnered with one of the UK's leading contractor payroll providers who are looking for a Customer Care Advisor to support contractors with everything from onboarding and timesheets to payroll, tax and pensions.

What you'll do as a Customer Care Advisor:

Act as the first point of contact for contractors, supporting them throughout their journey with the business
Handle a high volume of inbound and outbound calls, as well as email queries
Support new contractors through the onboarding process
Resolve queries relating to payroll, tax, pensions and timesheets
Work closely with internal teams to resolve issues quickly and efficiently
Deliver a high standard of customer service while meeting service levels and quality standards

Experience as a Customer Care Advisor:

Previous experience in a telephone-based customer service.
Excellent communication skills, both over the phone and via email
Ability to think quickly, solve problems and work effectively under pressure
Confidence handling challenging conversations
Positive, team-focused attitude with a willingness to learn
Experience within customer service, contact centres, financial services, telecoms or other high-volume environments is desirable but not essential

Benefits:

£30,000 basic salary
Hybrid working available after probation, with 2 days working from home
Flexible working patterns, including the option of a 4-day working week
Clear progression opportunities into Senior Advisor, Team Leader, Payroll, Accounts or Agency Support
Supportive and collaborative team culture

If you're an experienced Customer Care Advisor looking for a role no two days are the same and where you can develop your career, we'd love to hear from you!

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