Customer Support and Compliance Executive

Morgan Jones Recruitment Consultants • Permanent • Ashford, Kent, England, United Kingdom • £28.49k / year • 3d ago

Exciting opportunity for an experienced administrator or customer service professional to join a busy freight operation.

Customer Support and Compliance Executive

Location: Ashford, Kent
Salary: £28,490 per annum
Job Type: Full Time, Permanent, Monday – Friday, 08:30 - 17:00

Our client, a well-established organisation operating within the transport and logistics sector, is seeking a Customer Support and Compliance Executive to join their commercial support team. This is an excellent opportunity for a highly organised and customer-focused individual looking to develop their career within freight operations and compliance.

Why Join Our Client?

Established and respected business within its sector
Varied and fast-paced role with excellent exposure across operations
Supportive and collaborative team environment
Opportunity to develop specialist freight and compliance knowledge
Long-term career development prospects

The Role

Working as part of a busy support function, you will provide high-quality service to freight customers while ensuring data accuracy, compliance standards and smooth operational processes. You will support account onboarding, customer administration, complaint resolution, and commercial activities, helping deliver an excellent customer experience.

Key Responsibilities

Act as the first point of contact for customer enquiries
Handle customer queries and complaints professionally
Support customer onboarding and account management
Maintain accurate customer and operational records
Process bookings, vehicle lists and customs information
Manage customer system access and data maintenance
Produce customer communications and email campaigns
Quote freight rates and process payments
Investigate invoice and booking-related queries
Raise purchase orders and support reporting requirements
Identify opportunities for business growth and refer leads
Support system testing and continuous improvement initiatives
Assist with rate management, audits and compliance activities
Support data requests and operational investigations

Requirements

2 years customer service and telephone handling experience
Excellent verbal and written communication skills
Experience in working a fast-paced office role
Data management experience – must be able to manage accurate data entry across multiple systems to ensure compliance and prevent errors
Proven ability to resolve issues and work collaboratively with different departments
Adaptable and proactive in handling diverse tasks
Understanding of GDPR and ability to handle data requests
Excellent IT skills with experience using Salesforce/Dynamics/Coda desirable
Freight sector knowledge/European language desirable

Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

About Morgan Jones:

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Due to the high volume of applicants, we see that if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion.

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