Customer Service/Key Account Manager

Tagged Resources Ltd • Permanent • Manchester, Greater Manchester, England, United Kingdom • 3d ago

Our client is a well-established and highly successful business, renowned for delivering high-quality garments across the Healthcare, Corporate Wear, Workwear, and Sportswear sectors are looking for a Customer Service / Key Account Manager to join the team. Alongside its garment division, the company also operates an integrated advertising and marketing agency and a fast-growing fitness racing business.

The company combines the stability and experience of an established organisation with an ambitious, forward-thinking approach. This creates exciting opportunities for bright and driven individuals looking to develop their careers within a growing business.

Due to continued growth, we are looking for a bright, motivated and outgoing individual with energy, personality and a genuine enthusiasm for working with people.

You will need to be a quick learner, capable of developing a strong understanding of the business, its products, customers and supply chain. You will be responsible for managing and developing established customer accounts, while also identifying and pursuing new business relationships and opportunities.

For someone with the right ability, attitude and ambition, this role offers genuine scope to develop, take on greater responsibility and progress within the Group.

Key Responsibilities
Build and develop relationships with key Healthcare, Teamwear and University and College customers

Act as a principal point of contact for customers, dealing with queries and resolving issues promptly

Develop relationships with prospective colleges and secure new partnerships

Manage account renewals and ongoing customer aftercare

Place, monitor and track customer orders through to delivery

Coordinate UK and international deliveries and manage delivery schedules

Liaise closely with internal teams to ensure customer requirements are met

Prepare quotations and estimates

Take ownership of issues and see them through to resolution

Skills & Experience
Bright, confident and a quick learner

Lively, outgoing and comfortable dealing with people at all levels

Driven, enthusiastic and keen to get things done

Naturally customer-focused and able to build strong relationships

Highly organised and capable of managing several priorities

Logical, practical and a good problem solver

A clear and confident communicator

Comfortable taking responsibility and using their own initiative

IT literate, with a good working knowledge of Excel; ERP experience would be an advantage

Previous experience in customer service, account management or a similar commercial role would be beneficial, but attitude, aptitude and potential are equally important to us.

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Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify.

Tagged Resources Limited acts as an employment agency. We have 25 years of Recruitment and Industry experience, working with Retail and Supply Chain markets and have various positions available. If this vacancy does not suit your experience and you are looking for a suitable role, please look at our website or follow us on social networking sites. All are updated daily.

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