Customer Support Coordinator

Hays Business Support • Permanent • Nelson, Lancashire, England, United Kingdom • £30k - £32k / year • 3d ago

Job Title: Customer Support Coordinator
Salary: £30,000 - £32,000
Contract: Permanent
Hours: Full Time, Monday to Friday (bi-weekly early finish)
Location: Lancashire

Sector: Manufacturing / Industrial Products / International Distribution

About the Company

An established and financially secure international manufacturing and distribution business is seeking a Finance & Customer Support Coordinator to join its close-knit team.Operating across multiple international markets, the business supplies specialist industrial products to customers within manufacturing and food production sectors and has experienced continued growth through increased demand and new customer acquisition. The organisation offers a stable working environment, strong employee retention and excellent long-term career prospects.

The Role

This is a varied position combining customer support, account coordination, finance administration and operational planning responsibilities.Working closely with customers, finance and operational teams, you will play a key role in supporting international customer accounts, processing sales orders, coordinating administrative activities and ensuring accurate financial records are maintained.The role would suit an organised and methodical individual who enjoys working with customers, managing multiple priorities and supporting business operations in a collaborative environment.

Key Responsibilities

Customer Support & Account Coordination

Manage customer accounts and provide a high level of customer service.
Act as a key point of contact for customer enquiries and account-related matters.
Process customer orders accurately and efficiently.
Coordinate activities within structured operational cycles to ensure deadlines are met.
Maintain strong relationships with customers and internal stakeholders.
Liaise with operational, commercial and finance teams to ensure smooth service delivery.
Support the preparation of customer documentation, reports and correspondence.
Monitor customer requirements and resolve queries promptly and professionally.

Finance & Administration

Raise and process sales invoices.
Post and maintain financial records accurately.
Support account reconciliation activities.
Assist with credit control and customer account administration.
Maintain accurate customer and financial records.
Support reporting and data analysis requirements.
Work closely with the finance function to ensure all information is accurate and up to date.

Operational Support

Coordinate service schedules and administrative workflows.
Produce and maintain documentation and operational records.
Support stock, inventory and reporting activities.
Ensure company systems and databases are updated accurately.
Assist with cross-functional projects and operational improvements.

Skills & Experience

To be successful in this role, you are likely to have:

Previous experience within customer service, account coordination, sales administration, finance administration or business support.
Experience processing sales orders and customer invoices.
Strong customer relationship management skills.
Good understanding of invoicing, account administration and reconciliations.
Strong Microsoft Excel skills, including the ability to work confidently with formulas and data analysis tools.
Excellent organisational skills and attention to detail.
Ability to manage multiple priorities within a structured environment.
Strong communication skills and confidence in dealing with customers and stakeholders.
A proactive and methodical approach to work.
Experience using ERP or CRM systems would be advantageous.

Personal Attributes

The successful candidate will be:

A strong team player.
Organised, methodical and highly accurate.
Confident communicating with customers and colleagues.
Professional, reliable and approachable.
Customer-focused with strong problem-solving capabilities.
Comfortable working closely with finance, operations and commercial teams.
Adaptable and able to manage changing priorities.

Benefits

Salary of £30,000 - £32,000.
20 days annual leave plus bank holidays.
Additional annual leave entitlement awarded for long service.
Company pension scheme.
Health and wellbeing benefits.
Regular team events and social activities.
Recognition for long service and employee achievements.
Supportive and collaborative working environment.
Opportunity to join a financially stable and growing international business.

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