Bodyshop Customer Service Advisor

Auto Skills UK • Permanent • High Wycombe, Buckinghamshire, England, United Kingdom • £28k - £30k / year • 5d ago

Bodyshop Customer Service Advisor

Location: High Wycombe
Salary: Basic Salary £28,000 - £30,000+ DOE
Job Type: Full-Time, Permanent

Looking for a role where your customer service skills are recognised, your work is valued and you can build a long-term career?

If you enjoy helping customers and thrive in a fast-paced automotive environment, this is an excellent opportunity to join a busy and professional Bodyshop. Offering a competitive salary, Monday to Friday working hours and genuine opportunities for career progression, this role provides the stability and work-life balance many customer service professionals are looking for.

As the first point of contact for customers, you'll play an important role in ensuring every customer receives a positive experience throughout the repair journey. Working closely with the workshop, estimators and insurers, you'll keep customers informed while helping the Bodyshop operate efficiently.

What's in it for you?
·Basic Salary of £28,000 - £30,000+ DOE
·Monday to Friday working hours (7:30am - 5:00pm)
·No weekend working
·Ongoing Training & Development
·Career Progression Opportunities
·Stable, full-time permanent position
·Modern and supportive working environment

The Role
As a Bodyshop Customer Service Advisor, you'll be responsible for delivering outstanding customer service while supporting the day-to-day administration of the Bodyshop.

Your responsibilities will include:
·Welcoming customers and acting as the first point of contact by phone, email and in person.
·Booking vehicles into the Bodyshop and coordinating repair appointments.
·Providing regular progress updates throughout the repair process.
·Liaising with technicians, estimators, insurers and suppliers to ensure repairs remain on schedule.
·Managing customer enquiries and resolving issues in a professional and timely manner.
·Maintaining accurate customer records and updating internal management systems.
·Processing repair documentation and supporting the administration of ongoing jobs.
·Delivering a consistently high standard of customer care from vehicle drop-off through to collection.

About You
We're looking for an experienced Bodyshop Customer Service Advisor / Customer Service Advisor / Bodyshop Receptionist / Service Advisor who enjoys delivering exceptional customer experiences in a busy environment.

You will ideally have:
·Previous experience in a customer service or administration role within the automotive industry or Bodyshop environment (Essential).
·Strong organisational skills with the ability to manage multiple tasks.
·A professional, friendly and customer-focused approach.
·Good IT skills and experience using customer management systems.
·The ability to work well both independently and as part of a team.
·A full UK driving licence is desirable.

Apply Today
This is an excellent opportunity to join a well-established business that values its employees, offers genuine career progression and provides long-term stability.

If you're looking for your next challenge in a customer-focused automotive role where your skills and commitment will be recognised, we'd love to hear from you.

Apply today for immediate consideration. Contact Chris at AutoSkills UK and quote job number 54442.

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