Bodyshop Customer Service Advisor

Auto Skills UK • Permanent • Slough, Slough, England, United Kingdom • £28k - £30k / year • 5d ago

Bodyshop Customer Service Advisor

Location: Slough
Salary: Basic Salary £28,000 - £30,000+ DOE
Job Type: Full-Time, Permanent

Looking for a role where your customer service skills are appreciated, your work makes a real difference and you can build a long-term career?

If you enjoy delivering outstanding customer service and want to work in a professional automotive environment, this is an excellent opportunity to join a busy and well-established Bodyshop. Offering a competitive salary, Monday to Friday working hours and genuine career prospects, this role provides the stability and support you're looking for.

As the first point of contact for customers, you'll play a key role in creating a positive experience from start to finish. Working alongside estimators, technicians and insurers, you'll help keep customers informed throughout the repair process while ensuring the day-to-day operation runs smoothly.

What's in it for you?
·Basic Salary of £28,000 - £30,000+ DOE
·Monday to Friday working hours (7:30am - 5:00pm)
·No weekend working
·Ongoing Training & Development
·Career Progression Opportunities
·Stable, full-time permanent position
·Supportive and professional working environment

The Role
As a Bodyshop Customer Service Advisor, you'll be responsible for delivering an exceptional customer experience while supporting the efficient operation of the Bodyshop.

Your responsibilities will include:
·Acting as the first point of contact for customers by phone, email and in person.
·Booking vehicles into the Bodyshop and coordinating appointments.
·Providing customers with regular updates throughout the vehicle repair process.
·Liaising with estimators, technicians, insurers and suppliers to ensure repairs progress smoothly.
·Managing customer enquiries and resolving issues in a professional and timely manner.
·Maintaining accurate customer records and updating internal management systems.
·Processing documentation and supporting the administration of repair jobs.
·Delivering a high standard of customer service at every stage of the repair journey.

About You
We're looking for an experienced Bodyshop Customer Service Advisor / Customer Service Advisor / Bodyshop Receptionist / Service Advisor who enjoys working with people and thrives in a fast-paced environment.

You will ideally have:
·Previous experience in a customer service or administration role within the automotive industry or Bodyshop environment (Essential).
·Excellent communication and interpersonal skills.
·Strong organisational abilities with great attention to detail.
·The ability to manage multiple tasks and prioritise workload effectively.
·Good IT skills and experience using customer management systems.
·A positive, professional and customer-focused approach.
·A full UK driving licence is desirable.

Apply Today
This is an excellent opportunity to join a well-established business that values its people, offers genuine career progression and provides long-term job security.

If you're looking for your next challenge in a customer-focused automotive role where your contribution is recognised and valued, we'd love to hear from you.

Apply today for immediate consideration. Contact Chris at AutoSkills UK and quote job number 54443.

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