Warehouse & Customer Service Coordinator

First Recruitment Services • Permanent • Horsham, West Sussex, England, United Kingdom • £27k / year • 2d ago

An exciting opportunity has arisen for a Warehouse & Customer Service Coordinator to join a growing business based in Partridge Green.

This is a varied, hands-on role that combines customer service, warehouse operations and order fulfilment. Working closely with the Warehouse & Logistics Manager, you will play a key role in ensuring customer orders are processed efficiently, stock is accurately maintained and customers receive an exceptional service from purchase through to aftercare.

They are looking for candidates who can start immediately.

As a Warehouse & Customer Service Coordinator, your key responsibilities will include:

Acting as a key point of contact for customer enquiries via phone and email
Advising customers on products and providing excellent customer service
Managing returns, warranty claims, repairs and replacements
Liaising with courier partners regarding delivery issues and resolving customer queries
Picking, packing and dispatching customer orders accurately
Supporting daily warehouse operations and fulfilment activities
Assisting with stock control, stock takes and inventory management
Organising warehouse stock and maintaining a safe, efficient working environment
Supporting incoming deliveries, container unloads and goods checks
Operating a forklift truck when required

Requirements for the Warehouse & Customer Service Coordinator:

A valid Forklift Truck Licence
Previous experience within a warehouse, fulfilment, logistics or similar operational environment
Strong customer service and communication skills
Excellent organisational skills and a high level of attention to detail
The ability to manage multiple priorities in a fast-paced environment
Confidence using computer systems and online platforms
A proactive, hands-on approach to work with strong problem-solving skills
The ability to work independently whilst also contributing effectively as part of a team

Salary & Hours for the Warehouse & Customer Service Coordinator:

£27,000
Monday to Friday, 8:30am to 5:30pm
Based in Partridge Green
Free onsite parking
Company Pension

This is an excellent opportunity for a practical and customer-focused individual who enjoys a varied role and takes pride in delivering outstanding service while supporting an efficient warehouse operation.

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.

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