Customer Care Co-ordinator

Office Angels • Temporary • Northampton, West Northamptonshire, England, United Kingdom • £16 - £16.60 / hour • 1w ago

Customer Care Coordinator

Northampton | Immediate Start | Long-Term Temporary Role

£16.60 per hour | 37.5 hours per week | Monday to Friday

Are you passionate about delivering outstanding customer service and building strong customer relationships? We're looking for an organised and proactive Customer Care Coordinator to join a busy and supportive team on a long-term temporary basis.

This is a fantastic opportunity for someone who enjoys a varied role, thrives in a fast-paced environment, and takes pride in providing a first-class customer experience.

What you'll be doing:

Managing customer enquiries and providing exceptional customer service.
Building and maintaining positive relationships with customers.
Supporting customer onboarding and ongoing account management.
Completing weekly compliance calls and accurately recording outcomes.
Ensuring compliance processes are completed in line with company procedures.
Liaising with internal teams to resolve customer queries quickly and efficiently.
Maintaining accurate customer records and updating CRM systems.
Monitoring outstanding actions and ensuring timely follow-up.
Providing administrative support to the Customer Care team.
Assisting with additional departmental tasks as required.

What we're looking for:

Previous experience in a customer service or customer care role.
Excellent communication and relationship-building skills.
Strong organisational skills with the ability to manage multiple priorities.
High attention to detail and a proactive approach.
Confident using Microsoft Office, particularly Outlook, Word and Excel.

If you're a customer-focused professional who enjoys delivering excellent service and is available for an immediate start, we'd love to hear from you!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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