Customer Service Coordinator - 6-month FTC

Michael Page • Permanent • Oxford, Oxfordshire, England, United Kingdom • £32k - £35k / year • 3d ago

The Customer Service Coordinator will play a critical role in ensuring the efficient handling of customer inquiries, orders, and logistics within the FMCG industry. This position, based in Oxford, requires excellent organisational skills and a focus on delivering exceptional service.

Client Details

This opportunity is with a well-established medium-sized organisation within the FMCG industry. The company is known for its professional approach and commitment to providing high-quality products to its customers.

Description

Key responsibilities of the Customer Service Coordinator - 6-month FTC include:

Manage customer orders, ensuring timely and accurate processing.
Respond to customer inquiries via phone and email in a professional manner.
Coordinate with internal teams to resolve delivery and supply chain issues.
Maintain accurate customer records and update the database as needed.
Monitor stock levels and liaise with the logistics team to ensure availability.
Generate reports and provide updates on order status and customer feedback.
Support the sales team with administrative tasks and customer insights.
Ensure compliance with company policies and procedures for customer service operations.

Profile

The successful Customer Service Coordinator - 6-month FTC should have:

Experience in customer service/sales admin/order processing.
Previous FMCG experience highly desirable.
Strong organisational and time management skills.
Proficiency in SAP would be advantageous.
Excellent communication skills, both written and verbal.
A proactive approach to problem-solving and decision-making.
Attention to detail and the ability to multitask effectively.

Job Offer

Benefits of the Customer Service Coordinator - 6-month FTC include:

A competitive salary
A supportive work environment with full training provided
Opportunities for personal and professional growth
A comprehensive benefits package
Access to many company perks
Free parking onsite
Flexibility to work hybrid remote

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