Customer Service Coordinator

Cubed Resourcing • Temporary • Shipley, West Yorkshire, England, United Kingdom • £15.74 / hour • 4d ago

Join a well-established, internationally respected manufacturer of specialist capital equipment, based at their Shipley site. This is a varied and commercially important coordination role sitting within the Sales department, offering real breadth across customer service, data and KPI reporting, order processing and internal liaison.

This is an ongoing temporary position - ideal for someone with strong customer service experience, good commercial instincts and confidence working with data who is looking for a stable, full-time role with a reputable employer.

Compensation & Details

Pay Rate: £15.74 per hour (£30,693 per annum equivalent)
Contract: Ongoing temporary
Hours: 37.5 hours per week, flexible start and finish times
Annual Leave: 28 days for the first 12 weeks, rising to 33 days thereafter
Location: Shipley

What You'll Be Doing

Acting as the first point of contact for all incoming customer complaints - screening, allocating and investigating as appropriate
Investigating, resolving and following up on complaints through to close
Interpreting and collating data to produce KPI reports for both internal stakeholders and external customers
Preparing quotations and processing orders in support of the wider Sales team
Managing internal and external correspondence with professionalism and accuracy
Liaising with other departments to progress customer queries and issues
Providing cover across other areas of the Sales department as required

What We're Looking For

Knowledge & Experience

Previous experience in a customer service or sales support environment
Confident working with data and presenting KPI information
High level of proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Proven ability to communicate with stakeholders via telephone, email and face to face
A second language would be an advantage

Skills & Attributes

Excellent communication skills - written and verbal
Strong attention to detail and a commitment to accuracy
Ability to work under pressure and to deadlines
Good organisational skills and a flexible, proactive approach
Resilient and self-motivated, with the ability to work both independently and as part of a team
Quick to learn new systems and processes
Good commercial judgement

How to Apply

To apply or find out more, please get in touch with the team at Cubed Talent. We would be happy to hear from candidates available at short notice.

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