Customer Service Administrator

Osborne Appointments • Permanent • Hitchin, Hertfordshire, England, United Kingdom • £27k / year • 1h ago

Customer Service Administrator

Location: Hitchin
Salary: £27,000 per annum
Job Type: Full Time, Permanent

Customer Service Administrator – About the Company

Our client is a well-established manufacturer supplying specialist products to customers across the UK and internationally. They are looking to recruit a Customer Service Administrator to join their friendly Customer Care team based in Hitchin.

Working closely with the Account Managers and wider team, you'll provide excellent customer service while supporting the administration of quotations, orders and after-sales enquiries.

This is a varied office-based role suited to someone who enjoys working in a busy environment, has exceptional attention to detail and takes pride in delivering a high standard of customer service.

Customer Service Administrator – Details

Office based role in Hitchin
Monday to Thursday, 9:00am – 4:45pm (45-minute lunch), Friday, 8:30am – 4:00pm (30-minute lunch)
Salary of £27,000 per annum
20 days annual leave plus Bank Holidays
WPA Healthcare following successful completion of probation
Full training provided
Supportive, close-knit team environment

Customer Service Administrator – Responsibilities

Respond to customer enquiries via telephone and email
Produce accurate quotations and process customer orders
Support Account Managers with day-to-day administration
Manage after-sales enquiries including repairs, replacements and returns
Update and maintain accurate customer records using Salesforce
Follow established processes to ensure work is completed accurately from start to finish
Liaise with customers and internal teams to ensure orders progress smoothly
Maintain accurate documentation and administrative records
Attend team meetings and support the wider Customer Care function
Provide general administrative support as required

Customer Service Administrator – What We're Looking For

Previous experience within customer service, sales administration or office administration
Excellent attention to detail with the ability to follow established processes accurately
Strong organisational skills and the ability to manage a varied workload
Confident communicating with customers and colleagues over the phone and via email
Positive attitude with a genuine willingness to learn and develop
Ability to pick up new systems and processes quickly
Good IT skills including Microsoft Office, particularly Outlook and Excel
Experience using Salesforce would be advantageous but is not essential

If you're looking for a varied customer service and administration role within a supportive team where accuracy and excellent service are valued, we'd love to hear from you. Apply today with your CV.

WGCCOMMPERM

By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy Statement and give OA Group authorisation to hold your provided data. Thank you for your interest in this vacancy, which is being advertised by OA Group, acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within 3 working days if you have been shortlisted.

Osborne Appointments is an award-winning recruitment agency specialising in the supply of temporary, contract and permanent placements.

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