Technical Customer Success Analyst

Stratospherec Ltd • Permanent • Bristol, Bristol, England, United Kingdom • £30k - £35k / year • 5d ago

New Technical Customer Success Analyst role - Leading UK Business Saas Software Company - Bristol - Up to £35k

Stratospherec LTD are delighted to be recruiting for a talented Technical Customer Success Analyst with a strong customer service background to join a growing team in central Bristol. They are based in beautiful offices in Central Bristol.

The company make a SaaS platform specialising in workforce screening, deployment, attendance, tracking, and financial management solutions used by national clients across the globe.
You will work closely with customers where required, but your primary responsibility will be supporting the wider Customer Success team by investigating technical issues, configuring customer environments, producing reports, assisting with integrations and ensuring implementations run smoothly.
The role is ideal for someone with experience in Service Desk, Technical Support or Systems Support who enjoys solving problems, working with data and helping customers get the most from software.
This role is based in their Bristol offices and pays £35k with a great benefits package.

Essential Experience

Experience within Service Desk, Technical Support, Systems Support or Implementation
Good SQL knowledge and data investigation skills
Strong troubleshooting and analytical abilities
Excellent attention to detail
Good communication skills
Ability to explain technical concepts clearly
Strong organisational skills
Full UK driving licence and willingness to travel to customer sites when required

Desirable Experience

SaaS experience
Power BI
APIs and integrations
Data migration
Microsoft SQL Server
Workforce management or operational software

This is a great time to join a growing team building the next generation of their highly successful SaaS platform.
Please apply with you CV.

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