Customer Service Coordinator

WE Talent • Permanent • Witham, Essex, England, United Kingdom • £32k - £75k / year • 1d ago

Witham | £32,000 | Full Time | Office Based

WE Talent is delighted to be supporting a growing business with the recruitment of a Customer Service Coordinator to join their friendly operations team.

This is a varied and fast-paced role where you'll be the main point of contact for customers, coordinating service requests from start to finish. Working closely with field engineers and industrial clients, you'll ensure jobs are scheduled efficiently, orders are processed accurately and customers receive an outstanding level of service.

This opportunity would suit someone with experience in customer service, service coordination, account management, sales support or administration who enjoys building relationships and keeping things running smoothly.

The Role

As a Customer Service Coordinator, you will:

Be the first point of contact for customer enquiries via phone and email.
Coordinate engineers and schedule service visits to meet customer requirements.
Process quotations, sales orders and service requests from start to finish.
Liaise with industrial customers, engineers and internal departments to ensure work is completed efficiently.
Keep customers updated throughout the service process and resolve queries in a professional manner.
Support stock checks and product availability where required.
Manage work in progress and maintain accurate system records.
Work closely with colleagues to deliver excellent customer service and achieve service level targets.

About You

We're looking for someone who is organised, proactive and enjoys working in a busy customer-focused environment.

You'll ideally have:

Previous experience in a customer service, service coordination, account management or administration role.
Confidence communicating with customers, engineers and internal stakeholders.
Strong organisational skills with the ability to manage multiple priorities.
Excellent attention to detail and accurate administration skills.
A proactive approach to problem solving.
Experience working with industrial, engineering, manufacturing or technical businesses would be advantageous but isn't essential.

What's on Offer

Salary of £32,000
Monday to Friday, full-time hours
Office-based role in Witham
Supportive and collaborative team environment
A varied role with plenty of customer interaction and responsibility
The opportunity to join a stable and growing business with long-term career prospects

If you're looking for a varied customer service role where you can build relationships, coordinate engineers and work closely with industrial clients, we'd love to hear from you.

You may also be interested in these jobs

Sales Administrator

Adecco • Permanent • Manningtree, Essex, England, United Kingdom • 2h ago

Customer Services

Sales Administrator Location: Manningtree Job Type: Full-time, Permanent Working Pattern: Office-based About the Role An opportunity has arisen for a proactive and detail-oriented Sales Administrator to join a well-estab...

2h ago

Apply

Customer Service Executive

LJ Recruitment • Permanent • Colchester, Essex, England, United Kingdom • £25k - £27k / year • 2h ago

Customer Services

Location: Colchester (Office Based) Salary: £25,000 per annum Full-Time | Monday - Friday Looking for the next step in your career? Are you organised, people-focused and ready to build a long-term career with a well-esta...

2h ago

Apply

Sales Administrator

RecruitAbility Ltd • Permanent • Bishop's Stortford, Hertfordshire, England, United Kingdom • £27k - £28k / year • 1d ago

Customer Services

Job Title: Sales Administrator Location: Elsenham Salary: £27,000 - £28,000 (depending on experience) Term: Permanent My client is a dynamic, fast growing compa...

1d ago

Apply

Senior Customer support

Adecco • Permanent • Bishop's Stortford, Hertfordshire, England, United Kingdom • 2d ago

Customer Services

Senior Customer Service Representative Location: Bishop's Stortford Salary: £28-29,000 Monday - Friday 09:30-17:30 OR 09:00-17:00. 1 in 4 Saturdays, 10:00-16:00 overtime paid or day off! Are you passionate about deliveri...

2d ago

Apply

Customer Account Executive

Pursuit Executive Recruitment Ltd • Permanent • Witham, Essex, England, United Kingdom • £34k - £35k / year • 4d ago

Customer Services

Customer Account Executive This is a hands-on, people-first role for someone who thrives on getting things right for their clients - from the moment an order is placed through to delivery and beyond. You will build genui...

4d ago

Apply

Get more jobs like this

Create a free job alert