Assistant Branch Manager - Menswear retailer

Michael Page • Permanent • Birmingham, West Midlands, England, United Kingdom • £30k - £32k / year • 5d ago

The Assistant Branch Manager will support the store's operations and team to deliver exceptional customer service and meet sales goals. This role in the retail industry requires a proactive individual with strong organisational and leadership skills to manage day-to-day activities effectively.

Client Details

The employer is a well-established retail organisation with a reputation for offering high-quality products and excellent service. As part of a medium-sized team, they are committed to providing a professional and customer-focused shopping experience in their Birmingham Store

Description

Motivate, coach and develop store teams to exceed KPIs, sales targets and results
Identify and maximise sales opportunities (e.g. promotions, outfit building, up & cross selling, corporate sales/events) to ensure sales and margins targets are achieved and exceeded
Deliver and drive your team to ensure customer service expectation by ensuring expert product knowledge, ensuring you and the team are up to date with the latest store ranges and promotions
Support with managing and minimising all controllable costs efficiently and within planned budgets
Utilise and encourage colleagues to use all store, business and staff training tools, including commercial reports, VM directives and tools to support the delivery and consistency in visual and store standards
Drive a culture of exceptional customer service by ensuring all team members are fully conversant with companies customer service, FEEFO and current store promotions and ranges.
Support with reporting and analysing of data, including trading and conversion, managing all compliance and controlling stock and costs in line with company expectations
Encourage and recognise outstanding team performance, to increase team motivation and store morale
Champion colleague engagement and identify suitable initiatives to drive improvements in engagement survey results and employee turnover
Comply with all company policy and procedures and adherence to company health & safety guidelines and security processes

Profile

A successful Assistant Branch Manager should have:

Experience in a retail or customer-facing role, ideally with leadership responsibilities.
Strong organisational and problem-solving skills to manage daily store operations effectively.
Proven ability to motivate and develop a team to achieve sales targets.
Excellent communication skills to engage with both customers and team members.
An understanding of stock management and visual merchandising principles.
A proactive approach to ensuring compliance with company policies and procedures.
A focus on delivering high-quality service and maintaining customer satisfaction.

Job Offer

A competitive salary ranging from to £32,000 per annum, plus bonus.
Performance-based bonus opportunities.
A permanent role for a British Heritage Brand
Opportunities for professional growth and development within the company.
A supportive and collaborative team environment.

If you are eager to join a thriving retail company and take the next step in your career, we encourage you to apply for this exciting Assistant Branch Manager role in Birmingham

You may also be interested in these jobs

Customer Service and Sales Opportunity

Inc Recruitment • Permanent • Wolverhampton, West Midlands, England, United Kingdom • £24k - £29k / year • 2d ago

Retail Immediate Start

Customer Service and Sales Opportunity Looking for a change from hospitality or bar work? If you're seeking an opportunity that allows you to utilise the customer service and sales communication skills you've developed i...

2d ago

Apply

Brand Manager

Michael Page • Permanent • Droitwich, Worcestershire, England, United Kingdom • 2d ago

Retail

Are you ready to take your career to the next level with a premium beauty brand portfolio? This is a rare opportunity to join a fast-paced, high-growth luxury beauty business where creativity, innovation, and commercial...

2d ago

Apply

Customer Service Executive

Brellis Recruitment • Permanent • Coventry, West Midlands, England, United Kingdom • £25k - £28k / year • 3d ago

Retail

Customer Service Executive | Coventry | £25,000 - £28,000 We are recruiting on behalf of a manufacturer, working with major retail brands across the UK to deliver bespoke solutions. This role sits within their Brand and...

3d ago

Apply

Customer Service Advisor - Outbound Calling

Four Squared Recruitment Ltd • Permanent • Worcester, Worcestershire, England, United Kingdom • £26k / year • 3d ago

Retail

Do you enjoy speaking to people and building relationships over the phone? Are you confident making outbound calls and resilient enough to stay positive when faced with objections or unanswered calls? We're delighted t...

3d ago

Apply

Senior Merchandiser

Michael Page • Permanent • Birmingham, West Midlands, England, United Kingdom • £45k - £65k / year • 5d ago

Retail

The Senior Merchandiser will play a key role in overseeing merchandise planning and stock management within the retail industry. This role is based in Birmingham and requires a proactive individual with strong analytical...

5d ago

Apply

Get more jobs like this

Create a free job alert