Technical Advisor

Brook Street • Permanent • Belper, Derbyshire, England, United Kingdom • £28.58k / year • 3h ago

Brook Street is working with a leading Belper based boiler company looking for experienced Technical Advisors to join their team offering best in class service to their customer base.

Location: Belper - office based role

Start date 7th Sept immediate interviews available

Hours of Work:

- Full-time: 39.5 hours per week.
- Shift Pattern:
  - Monday to Friday: Between 8am - 6pm
  - Saturday: 9am - 12pm

Key Responsibilities:

- Our technical advisors provide expert advice and solutions to Gas Safe registered engineers as part of the Service Technical team.
- Troubleshoot and resolve technical issues, offering timely and efficient solutions to maintain project progress.
- Technical advisors assist in the development and implementation of technical projects, contributing valuable insights and guidance.
- Develop and maintain technical documentation, conduct training sessions, and stay updated on industry trends.

Minimum Requirements:

- Proven customer service experience.
- GCSE Grade 4 or equivalent in English.
- Good knowledge of Microsoft applications and web-based platforms.
- Previous contact centre experience is preferred but not essential.

Rewards and Benefits:

- Comprehensive Training: 4-week training program to ensure you're fully equipped for the role.
- Annual Bonus: A bonus scheme based on performance.
- Annual Leave: 25 days of annual leave. Bank holidays may require work, but you'll receive a day in lieu.
- Pension Scheme: Company contributes 7%, and employees pay 1%.
- Employee Assistance Programme: Support for personal and professional matters.
- Health Benefits: Free flu jabs and eye tests.
- On-Site Amenities: Subsidised bistro and coffee shop.
- Employee Benefits Hub: Access to additional discounts and offers.

The role of technical advisor offers a structured shift pattern, a strong training program, and great benefits, making it a rewarding opportunity for those with customer service experience.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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