Customer Service Consultant

Michael Page • Temporary • Brighton, Brighton and Hove, England, United Kingdom • £13 - £16 / hour • 2d ago

This Customer Service role in the healthcare industry is all about making sure patients and customers get the help they need quickly and efficiently. You'll be handling queries, providing support, and ensuring everything runs smoothly day-to-day.

Client Details

A company in the healthcare industry providing services in the UK.

Description

Respond to customer queries via phone, email, or other communication channels.
Provide accurate information and resolve issues in a timely manner.
Keep records of customer interactions and update systems accordingly.
Work closely with other teams to ensure seamless service delivery.
Maintain a professional and friendly approach when dealing with customers.
Identify and escalate issues that require further attention.
Assist with administrative tasks related to customer service processes.
Contribute to improving customer service procedures and practices.

Profile

A successful Customer Service professional should have:

Experience in a customer service role, preferably in the healthcare industry.
Strong communication skills, both written and verbal.
Ability to manage multiple tasks and prioritise effectively.
Proficiency in using customer service software and systems.
A patient and empathetic approach to customer interactions.
Attention to detail and a proactive problem-solving attitude.

Job Offer

Competitive daily pay, dependent on the level of experience.
Temporary position offering flexibility in working arrangements.
Opportunity to gain experience in the healthcare industry.

If you're interested in this role, apply now.

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