Operations and Warehouse Coordinator

Dovetail HRS • Permanent • Andover, Hampshire, England, United Kingdom • £30k - £40k / year • 1d ago

Operations and Customer Support/ Warehouse Coordinator

Near Andover

Permanent role

£30,000 - £40,000 DOE

Job Summary

We are seeking a highly organised and communicative Operations & Customer Support Coordinator who will also provide warehouse support at peak times, on behalf of our client to join their team. This client supplies pre-insulated pipe systems to installers, heating designers and contractors working in the heating and construction sectors.

The Role

This is a varied, hands-on office role at the heart of the business. You'll coordinate customer orders, transport and stock, while working closely with both customers and our warehouse team to ensure deliveries are completed efficiently, assisting in the warehouse in busy periods and when it is necessary to cover holidays and sickness leave.

Key Responsibilities

Coordinate transport and deliveries for customer orders
Monitor stock levels and report replenishment needs using the ERP system
Track incoming supplier deliveries
Prepare standard customer quotations
Respond to day-to-day customer enquiries
Coordinate dispatches with the warehouse and book deliveries through the transport portal
Maintain accurate customer and product records in Odoo (ERP system)
Escalate technical or commercial queries when required
Warehouse fullfillment

About You

They're looking for someone who is:

Organised and able to manage multiple tasks
Friendly and professional when dealing with customers
Confident using computer systems (ERP/CRM experience is an advantage)
Calm under pressure and able to prioritise work
Willing to learn about our products and industry
Experience in a trade, distribution or construction-related business is helpful but not essential
Counterbalance FLT Licence or willing to be trained on a Forklift Truck

If you're organised, proactive and enjoy being the person who keeps everything running smoothly, we'd love to hear from you.

If you are interested in this role please email your CV or call us on (phone number removed)

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