Customer Service Advisor

DCA Recruitment • Permanent • London, Greater London, England, United Kingdom • £31.45k / year • 3h ago

Customer Services

Member Services & Support Officer

We are looking for people to join our friendly team. Our client is one of the UK’s largest credit unions, a not-for-profit savings and loans co-operative based near Archway tube station in north London. We encourage people to save rather than borrow, but we also provide low-cost loans at times of need. We offer a real alternative to high interest borrowers and loan sharks by offering a route out of debt. Operating in the fiercely competitive financial services market, the credit union provides high quality products to a growing membership and a real opportunity for career progression.

Members Services & Support Officer

Hours: Thirty-eight hours per week

Period: Permanent, 3-month probation period.

Pay: £31,449pa, - £15.92p per hour, plus staff bonus scheme and up to 6% contribution to pension scheme.

Reports to: Operations Manager - Member Services

Main purpose and scope of the Member Services Officer

To promote active membership whilst ensuring that administrative tasks are carried out in a timely, accurate and efficient manner.

Main duties & responsibilities

The main areas of the job will be to:

To promote active membership, and take up of savings and loans products
Ensure that members feel valued and welcome in dealings with the credit union
Dealing with member enquiries by post, telephone, email, website & App
Accurate inputting of data into various IT systems.

Person Specification - Member Services & Support Officer

Administrative or clerical experience- Essential
Customer service experience-Essential
Experience of using a range of ICT efficiently-Essential

Competencies

A friendly and outgoing manner with an ability to make a good first impression-Essential
Proven skills in accurate record keeping & policy adherence-Essential
Good self-organisational skills-Desirable
Works well in teams-Essential
Good verbal and written communications skills in English - Essential

Other

Flexible with respect to working hours and tasks-Essential
A knowledge and understanding of the credit union movement-Desirable
A commitment to the aims and objectives of the credit union movement-Desirable

To apply to the customer service role please send your CV and a covering letter that MUST evidence your proficiency in both written and spoken English and how you meet the main duties & responsibilities of this role.

You may also be interested in these jobs

Customer Service

Berry Recruitment • Permanent • Welwyn-garden-City, Hertfordshire, England, United Kingdom • £28k / year • 3h ago

Customer Services

Customer Service Advisor Our client in Welwyn Garden City is looking for a customer service advisor to join as part of a team of 5. Day to day duties include processing of customer orders, management of customer enquirie...

3h ago

Apply

Trainee Media Sales Executive

Berry Recruitment • Permanent • Beckenham, Greater London, England, United Kingdom • £23k - £25k / year • 13h ago

Customer Services

My client is looking for a Trainee Media sale person who is looking at a entry level into media sales career The Salary is £23k-£25k depending on experience Monday to Friday 9.30am to 5.30pm Role: Reaching out to new and...

13h ago

Apply

Customer Service Advisor

Axiom Personnel Ltd • Temporary • Rainham, Greater London, England, United Kingdom • £14.80 / hour • 1d ago

Customer Services Immediate Start

Customer Service Advisor Our client based in Rainham, Essex is looking to recruit an experienced customer services advisor. General overview: - Responsible for managing customer relationships, generating quotations, pr...

1d ago

Apply

Sales Administrator

Adecco • Permanent • London, Greater London, England, United Kingdom • £25k / year • 1d ago

Customer Services

Sales Administrator Monday to Friday 9am - 5:30pm (5pm finish Friday) £25,000 per annum East London ( Barking) Our client is a leading bespoke office furniture company, committed to delivering innovative, high-quality, a...

1d ago

Apply

Sales Order Processor

Berry Recruitment • Temporary • Watford, Hertfordshire, England, United Kingdom • £14.19 / hour • 1d ago

Customer Services Immediate Start

My manufacturing client based in Watford are seeking an experienced sales order processor. You will have held the role previously and have in depth knowledge of inbound and outbound processing. You will be numerate, lite...

1d ago

Apply

Get more jobs like this

Create a free job alert