Customer Service Advisor

Proactive Personnel Ltd • Temporary • Preston, Lancashire, England, United Kingdom • £14.35 / hour • 2d ago

Proactive Personnel are currently looking for a number of Customer Service Advisors to start work in Preston, PR5.

Duties:

Delivery of service excellence through a communicative customer focused approach applied to the customer order process
Process customer orders in a professional, timely and efficient manner
Prepare customer qoutations
Communicate effectively with customers, undertaking necessary follow up calls during the order process
Provide accurate advice to customers and internal stakeholders in regard to product specification, pricing and delivery timelines
Maximise opportunities to switch sell, upsell and cross sell company products
Manage debit/credit note process to meet customer and company requirements
Manage customer complaints and returns effectivly and efficiently

Requirements:

3 years customer service experience including customer call handling and processing customer orders
Excellent customer service delivery
Demonstrable compliance with internal process
Computer literacy including MS Office and regular use of MS Teams
Customer resolution experience

The hours of work are Monday to Thursday 08:00- 17:00 and Friday 08:00- 16:00.

Pay is £14.35 an hour. Please be aware the role will be a minimum 3 months - 6 months and potentially becoming permanent.

If interested, please call Tyheisha or Ollie on (phone number removed).

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