Customer Success Executive

Mentmore Recruitment • Permanent • Telford, Telford and Wrekin, England, United Kingdom • £30k / year • 4d ago

Customer Success Executive

About the Company

Our client is a leading provider of training solutions for the transport, warehousing, and logistics sectors. They develop industry-accredited training materials and digital platforms that help over 600 partners deliver compliant training to more than 100,000 learners each year.

The Role

As a Customer Success Executive, you will manage a portfolio of customers, helping them maximise the value of the company's products and services. You'll build strong customer relationships, resolve complex queries, manage renewals, and identify opportunities to improve customer satisfaction, retention, and growth.

Working closely with Customer Service, Product, Commercial, and Finance teams, you'll act as the customer's advocate, ensuring issues are resolved efficiently while continuously improving the customer experience.

Key Responsibilities

Manage a portfolio of customer accounts and build long-term relationships.
Deliver outstanding customer service and resolve complex customer issues.
Support customer onboarding, product adoption, renewals, and retention.
Identify upselling opportunities where appropriate.
Use HubSpot and other digital platforms to manage customer interactions.
Collaborate with internal teams to improve customer outcomes.
Produce customer reports and identify trends to improve products and processes.

Skills & Experience

Essential

Experience in Customer Success, Customer Service, Account Management, Internal Sales, or Technical Support.
Strong customer relationship and communication skills.
Experience resolving complex customer issues.
Ability to manage priorities in a fast-paced environment.
Confident using CRM systems and learning new software.

Desirable

Experience with HubSpot.
SaaS, software, or subscription-based business experience.
Experience managing customer renewals and retention.
Knowledge of digital platforms or business applications.
Experience within transport, logistics, warehousing, or training industries.
Experience using AI tools to improve productivity.

You may also be interested in these jobs

Customer Service Coordinator II

Ethero • Permanent • Telford, Telford and Wrekin, England, United Kingdom • £27k - £29k / year • 2h ago

Other

Customer Services Coordinator Telford office based Monday to Friday 09:00 to 17:00 Circa £28,000 per annum plus benefits As a Customer Services Executive you will support the Sales Team by managing and develop a portfoli...

2h ago

Apply

First Line Manager - Walsall

Blue Arrow • Temporary • Walsall, West Midlands, England, United Kingdom • 2d ago

Other

Reporting to the Warehouse Manager & Supply Chain & Operations Director, the FLM is a role model for operational excellence and team engagement, and specifically this role will be about driving improvements acros...

2d ago

Apply

Senior Customer Success Executive

Mentmore Recruitment • Permanent • Telford, Telford and Wrekin, England, United Kingdom • £36k / year • 4d ago

Other

Senior Customer Success Executive Location: Office-based (with occasional customer visits) The Role We are looking for an experienced Senior Customer Success Executive to manage a portfolio of key customer accounts while...

4d ago

Apply

Refuse Loaders

Berry Recruitment • Temporary • Stafford, Staffordshire, England, United Kingdom • £13.05 / hour • 1w ago

Other

Berry Recruitment are currently recruiting for Loaders to work with our client based in Derby, Derbyshire. The roles are temporary ongoing that could lead to permanent for the right candidates. Duties will include:- Coll...

1w ago

Apply

SHEQ Manager

Travail Employment Group • Permanent • West Bromwich, West Midlands, England, United Kingdom • £45k - £50k / year • 2w ago

Other

SHEQ Manager required for a Manufacturing company based in West Bromwich, B70, paying c£45000 - Monday to Friday 40 hours per week - Permanent opportunity Our client is part of an award winning, internationally recognise...

2w ago

Apply

Get more jobs like this

Create a free job alert