Customer Service Specialist

Randstad Construction and Property • Temporary • Horsham, West Sussex, England, United Kingdom • £15.86 / hour • 11h ago

Customer Service Specialist I

Location: Horsham (Langhurstwood Rd) - Remote

Pay Rate: £15.86 per hour (£22,600 per annum equivalent)

Hours: Full-time, 38.75 hours per week (Monday - Friday, 07:30 - 16:00 | 45-min lunch break)

Positions Available: 2

About the Role

We are seeking detail-oriented Customer Service Specialists to join the Compactor Customer Service Admin and Supply Chain Support teams.

In this role, you will play a vital part in reviewing projects, managing documentation, initiating client invoices, tracking KPI metrics, and collaborating across internal departments to ensure seamless operational and financial workflows.

Key Responsibilities

Invoicing & Finance Support:

Prepare, verify, and raise client prepayment, product, and freight invoices (TBIs) and transfer them to the Finance team.
Serve as a primary point of contact for Finance regarding client invoices and billing queries.
Ensure 100% accuracy in invoice creation and ensure projects are invoiced within the correct fiscal period.
Collect client-specific invoicing requirements and ensure full compliance with customer contracts.
Assist Project Managers with quotes (evaluating routes of goods, VAT rules, estimated freight, insurance, and FX rates).
Prepare and redact requested records for internal and external audits.

Systems & Data Management:

Maintain and regularly update delivery dates and accurate records in Salesforce (SFDC) and ERP systems.
Collaborate with Finance at month-end to maintain an accurate accruals list for both customers and suppliers.
Track and update Key Performance Indicators (KPIs) for customer business reviews.

Supply Chain & Compliance:

Support Project Management teams with freight estimates, Incoterms, and import/export queries.
Adhere strictly to all relevant Standard Operating Procedures (SOPs).

Stakeholder Collaboration:

Work closely with internal teams including Project Management, Logistics, Finance, Quality Assurance (QA), and Goods-In/Out.
Communicate professionally with external clients and couriers as needed.

Requirements & Qualifications

Education: Degree in Business, Finance, Supply Chain, Logistics (or equivalent relevant commercial experience).
Experience: 2-5 years of experience in supply chain or finance (experience within a pharmaceutical environment is preferred).
Technical Skills: Strong MS Office skills; prior user experience with ERP systems and Salesforce is highly beneficial.

Core Competencies:

Excellent written and verbal communication skills in English.
Strong multitasking abilities with a high level of attention to detail.
Solid coordination, organisational, and negotiation skills.

What We Offer

Flexible Working: Remote workplace setup.
Equipment Provided: Laptop and necessary accessories provided upon start.
Overtime: Available as required.

How to Apply

If you meet the criteria and are ready to contribute to a fast-paced supply chain environment, apply today!

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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