Customer Service Advisor

Godwin Recruitment • Permanent • Edinburgh, City Of Edinburgh, Scotland, United Kingdom • £26.89k / year • 1d ago

A brand-new opportunity for a customer care professional!

Be part of a small, friendly, exceptionally customer-focused team that provides healthcare supplies to patients.

- Mon – Fri, 9am – 5pm (37.5 hours per week).

- Excellent benefits to include 25 days' holiday + bank holidays and Blue Light discount card.

- Easily accessible city centre location.

A leading supplier of healthcare products is recruiting for a customer service advisor to assist in the daily operations of a regional dispensing centre and provide the highest standards of service to patients and healthcare professionals.

Key Responsibilities will include -

The customer service advisor role involves working as part of a small, friendly team. You will handle customer enquiries and orders by phone, email, and in person, building rapport with both new and regular customers and efficiently supporting community-based nurses.
Regular liaison with healthcare professionals regarding patient records and orders.
Accurately input and process orders, paying close attention to product codes and quantities.
Update patient files and databases, always maintaining patient confidentiality.
Booking of appointments and delivery dates on behalf of patients and nurses.
Handling queries through to a satisfactory conclusion.
Ensure sufficient (lightweight) stock levels are maintained within the branch.

Skills & Experience Required -

You will have recent customer care experience and be skilled in handling enquiries, ideally within an operational setting.
You will demonstrate excellent communication skills, both verbal and written.
You will take pride in building effective working relationships with your team and providing the very best customer care.
You will be joining a friendly, supportive team environment where both team and individual tasks will be part of your daily responsibilities. A ‘can-do’ attitude and a well-organised, tidy, and methodical approach to work are essential.
You will demonstrate efficient administration skills and follow strict operational guidelines.
Efficient keyboard and basic Microsoft Office skills, and the ability to work with great attention to detail are essential.
Healthcare sector experience would be an advantage, although not essential.

To be considered for the opportunity of customer service advisor, please send your CV Application for consideration. If you would like further details before applying, please call us.

Thank you for your interest. We will assess your application, and we will contact you if we are able to progress with considering you for the vacancy. Please note that due to the high number of applications we can receive, we are not always able to respond to each applicant individually.

Please be assured, in line with GDPR guidelines - We will only store your data once we have spoken with you and the data that we hold can be viewed, amended or deleted at any time upon your request.

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