Customer Service Advisor

Factotum Telephone Answering Service • Permanent • Cambridge, Cambridgeshire, England, United Kingdom • £24.90k / year • 11h ago

Customer Service Advisor (Clinic Diaries) - Factotum Telephone Answering Service are looking for a Customer Service Advisor (Clinic Diaries) to join them on a permanent basis based in Newmarket, West Suffolk. We will consider job share arrangements for this role.

Company benefits include:

Competitive Salary: On offer is a salary of £24,900 (pro rata for job share) per annum, plus an attendance bonus (pro-rata for job share)
Holiday: 20 days annual leave plus bank holidays (pro rata for job share)
Additional: Employee Benefits package, providing health and wellness support, Flexibility with home working options after training and probationary period.

About the role:

As a Customer Service Advisor (Clinic Diaries), you will manage inbound and outbound customer interactions, gather information in line with company policies and GDPR, and book appointments while accurately recording patient data. Your attention to detail and commitment to service excellence will enhance overall customer satisfaction. Working hours for this role are 37.5 per week, Monday – Friday, 8.30am to 5pm or 9am to 5.30pm

Main duties and responsibilities:

Manage inbound and outbound customer interactions via telephone and email, ensuring a seamless experience.
Gather essential information while adhering to company policies and GDPR compliance.
Schedule appointments efficiently and accurately record patient data using call-taking software.
Provide exceptional customer service by actively listening and addressing inquiries with empathy.
Collaborate with team members to deliver a consistent and high-quality service standard.

About you:

As Customer Service Advisor (Clinic Diaries), you will have an excellent communication and active listening skills, especially on the phone. A genuine desire to help others, and proficiency with computers and ideally touch typing. Patience, emotional intelligence, and the ability to multitask in a busy environment are essential for connecting effectively with our customers.

Why Factotum:

Founded in 2003, Factotum has over 20 years of experience as a leading provider of telephone answering services, virtual reception services, and outsourced company reception services across the UK.

If you meet the requirements for the Customer Service Advisor (Clinic Diaries) role and want to make a difference, please apply with an up-to-date CV. We look forward to hearing from you.

No Recruitment Agencies Please

Please check your email inbox and spam/junk mail folder for any email correspondence for this role.

If you require any reasonable adjustments, such as access or information in an alternative format, please inform us as soon as possible so we can make the appropriate adjustments.

Additional keywords: Customer Service Advisor, Clinic Diaries, Virtual Receptionist, Call Handling, Clinic Customer Service,Patient Services Coordinator, Appointment Scheduling Specialist, Healthcare Customer Support, Telephone Receptionist, Touch Typing.

This vacancy is being advertised and handled through Spider, the regions Online Job Advertiser on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.

You may also be interested in these jobs

Human Resources Assistant/System Administrator

CHS Group • Permanent • Cambridge, Cambridgeshire, England, United Kingdom • £24.98k / year • 11h ago

Work from Home

Human Resources Assistant/System Administrator £31,227.25 FTE which equates to £24,981.80 for 28 hpw Cambridge Part-Time / Permanent 28 hours a week, working pattern to be agreed with successful candidate but ideally to...

11h ago

Apply

Postgraduate Administrator

Select Recruitment Specialists Ltd • Temporary • Cambridge, Cambridgeshire, England, United Kingdom • £17.80 / hour • 11h ago

Work from Home

POSTGRADUATE PROGRAMME ADMINISTRATOR Temporary | Cambridge | £17.80 per hour | 37.5 hours per week Are you an organised, confident administrator who enjoys keeping busy programmes running like clockwork? We're recruit...

11h ago

Apply

Customer Service Advisor

Smart10 Ltd, Trading as SMT Recruitment • Permanent • Biggleswade, Central Bedfordshire, England, United Kingdom • £12.95 / hour • 11h ago

Work from Home

Location: Biggleswade Pay Rate: £12.95 per hour Job Type: Full Time, Permanent Working Pattern: Office-Based Hours: Monday to Friday, 8:00am – 5:30pm About the Role We are looking for a motivated and enthusiastic Custome...

11h ago

Apply

Customer Service Advisor

Smart10 Ltd, Trading as SMT Recruitment • Permanent • Biggleswade, Central Bedfordshire, England, United Kingdom • £12.95 / hour • 11h ago

Work from Home

Location: Biggleswade Pay Rate: £12.95 per hour Job Type: Full Time, Permanent Working Pattern: Office-Based Hours: Monday to Friday, 8:00am – 5:30pm About the Role We are looking for a motivated and enthusiastic Custome...

11h ago

Apply

Accounts Assistant (Sales Ledger)

Interaction Recruitment • Permanent • Cambridge, Cambridgeshire, England, United Kingdom • £28k - £31k / year • 2d ago

Work from Home

Accounts Assistant (Sales Ledger) Location: Near Cambridge (Office-based initially but hybrid thereafter) Salary: up to £31k depending on experience Hours: Full-time, Monday to Friday (37.5 hours per week) Our client is...

2d ago

Apply

Get more jobs like this

Create a free job alert