Customer Service Manager - Leisure and Sports Centre

Flow Sports Personnel Ltd • Permanent • Swanley, Kent, England, United Kingdom • £29.50k / year • 8h ago

Are you passionate about delivering exceptional customer service and creating memorable experiences? A dynamic role awaits as a Customer Service Manager at our clients leading leisure centre facility in Swanley, where your skills will shine and your career will flourish.

Imagine leading a team dedicated to providing a brilliant first impression and ensuring every customer feels valued. As the face of the centre, your warm welcome and efficient service will boost member engagement and encourage repeat visits, making a real impact on the community.

In this role, you will manage a team to deliver outstanding customer service, promoting memberships and activities with enthusiasm. You will oversee the handling of enquiries across various channels, ensuring each interaction is friendly and professional. Maintaining a clean and organised reception and office area will be key, as will ensuring the security of customer data and the integrity of financial transactions.

Health and safety are paramount, and you will be responsible for creating a safe environment for both customers and colleagues. Your commitment to ongoing training will ensure you stay informed and skilled, enabling you to provide the best service possible. Flexibility and a willingness to support business operations will be crucial as you contribute to the overall success of the centre.

No formal qualifications are required, but excellent communication skills and a friendly, welcoming attitude are essential. We are ideally looking for candidates with demonstrable experience within leisure industry operations. This role offers the chance to develop your leadership abilities and make a tangible difference in a vibrant, active community.

Take the next step in your career and join a team that values dedication, enthusiasm, and a commitment to excellence. Apply now to become a Customer Service Manager and be part of a supportive environment where your contributions are recognised and rewarded.

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