Communications and Engagement Coordinator

Hays Business Support • Permanent • Leek, Staffordshire, England, United Kingdom • £27k - £28k / year • 4d ago

Your new company
A well-established organisation is seeking a proactive and creative Communications & Stakeholder Engagement Coordinator to support the delivery of internal communications, customer engagement activities and stakeholder relationship management.This varied role offers the opportunity to develop engaging communications, create high-quality content, support customer interactions, and build strong relationships across operational teams and external stakeholders. The successful candidate will play a key role in promoting collaboration, supporting business objectives and enhancing both employee and customer experience.

Your new role

Produce engaging monthly newsletters, including content creation, copywriting, visual design and publication management.
Maintain and continuously update internal communication platforms with business updates, success stories and key organisational messages.
Develop professional presentations for a range of audiences, ensuring clear messaging and engaging design.
Design posters, promotional materials and communication assets to support internal and external campaigns.
Assist in producing best practice guides, case studies and supporting documentation.
Support the preparation of award submissions and recognition initiatives through effective content creation and storytelling.
Conduct regular engagement visits with operational and internal teams to strengthen collaboration and develop positive working relationships.
Build and maintain strong relationships with clients, supply chain partners and wider stakeholders.
Gather feedback and insights from stakeholders to support continuous improvement initiatives.
Work closely with operational leadership teams to ensure consistent and effective communication across the business.
Prepare and issue professional responses to customer enquiries.
Support customer communication activities, ensuring information is delivered accurately and within agreed timescales.
Assist in enhancing customer satisfaction through effective engagement and communication.
Support the delivery of social value commitments and community-focused initiatives.
Participate in organised volunteering and community engagement activities.
Identify opportunities to enhance stakeholder engagement and positive community impact.

What you'll need to succeed

Previous experience within a communications, administration, customer service or stakeholder engagement role.
Excellent written and verbal communication skills.
Strong organisational and time-management abilities.
Experience producing communications materials such as newsletters, presentations or promotional content.
Strong attention to detail and commitment to quality.
Good knowledge of Microsoft Office applications, including Word, Outlook, Excel and PowerPoint.
Confidence communicating with a variety of stakeholders.
Ability to manage multiple priorities and meet deadlines.
Strong problem-solving skills and a proactive approach.
Experience producing internal communications or employee engagement content.
Experience supporting customer communications and stakeholder management.
Experience writing case studies, award submissions or business documentation.
Understanding of social value, community engagement or corporate responsibility initiatives.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

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