Customer Care Technician

Elvet Recruitment • Permanent • Stockton-on-Tees, Stockton-on-Tees, England, United Kingdom • £31k - £41.50k / year • 2w ago

Are you an experienced Multi-Skilled Technician with a strong eye for detail,looking to develop your career within a well-established and growing housebuilder?

We are delighted to be recruiting on behalf of a respected housebuilder with a strong reputation for delivering high-quality new build homes across the UK. This is an excellent opportunity for a Customer Care Technician to join the team on a permanent, full-time basis, covering the North East region. You will play a key role in ensuring new build homes are completed to the highest standards by carrying out a variety of remedial and maintenance works.

This is a fantastic opportunity to join a supportive and collaborative business where quality, customer satisfaction, and health & safety are at the heart of everything they do. You will be responsible for completing a wide range of finishing and remedial tasks across occupied and newly completed homes, ensuring every property meets the highest standards before and after handover.

The successful candidate will be a practical, self-motivated individual with excellent attention to detail, strong multi-trade skills, and the ability to work independently while delivering exceptional customer service.

What You'll Be Doing:

Completing outstanding remedial and maintenance works across new build homes to a high-quality standard, ensuring Health & Safety remains the number one priority
Carrying out repairs in line with NHBC standards and company quality expectations
Undertaking a variety of multi-skilled tasks including joinery, plastering, filling, mastic application, painting, and general finishing works
Ensuring all relevant paperwork and job records are completed accurately and within agreed timescales
Maintaining company van stock and ensuring all tools and materials are available to complete works efficiently
Keeping the company van clean, well-maintained, and organised at all times
Acting as a professional ambassador for the business, delivering excellent customer service when working within customers' homes

What We're Looking For:

Previous experience as a Maintenance Technician, Multi-Skilled Technician, Finishing Technician, or similar role within the construction or housebuilding sector
Proven experience carrying out joinery, plastering, filling, mastic, painting, and general maintenance works
Strong understanding of NHBC standards and quality expectations within new build housing
Excellent time management skills with the ability to prioritise workloads and work independently
Strong attention to detail with a commitment to delivering high-quality workmanship
Excellent customer service and communication skills with a professional and approachable manner
Good organisational and problem-solving skills
Comfortable using mobile technology to manage jobs and complete paperwork
Full UK Driving Licence

Role Information:

Covering the North East region
Company van and fuel card provided
Choice of company car or car allowance
Discretionary Bonus Scheme
26 days annual leave plus bank holidays
Holiday Buy Back Scheme
Company Pension Scheme
Private Medical Insurance
Healthshield membership
Life Assurance Scheme
Share Purchase Plan
Highstreet and retail discounts
Ongoing training and excellent career development opportunities

This is a permanent position and the recruiting organisation will be acting as an employment agency for permanent recruitment on behalf of our client.

By applying for this job you accept the T&Cs, Privacy Notice and Disclaimers which can be found on our website.

Please call Amy Dunn for a confidential discussion and further information regarding this opportunity.

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