Customer Service Manager

Barker Ross • Permanent • Lincoln, Lincolnshire, England, United Kingdom • £35k - £40k / year • 2w ago

Our well established client based in Lincoln is a well known parts and accessories specialist, that supplies components for classic and modern British vehicles. They currently have an exciting opportunity for a Customer Service Manager to join their team on a permanent basis!

The role is full time, working 9am-5pm Monday to Friday. Please note, this is a fully office based role.

The annual salary offered is £35,000-£40,000 per annum, depending on experience.

The successful candidate will be responsible for the day to day performance and management of the Customer Service Team, providing effective customer service and escalation handling.

Duties of the role will include:-

· Responsible for service levels, response times and customer satisfaction across phone, email, chat and social media channels
· Coaching, mentoring and leading the customer service team
· Being the point of contact for any escalation's and owning end to end resolution of all customer issues and/or complaints
· Monitor Trustpilot, Google and social reviews
· Drive consistent team performance by setting clear expectations and goals
· Flexibility to visit customers as and when required

The successful candidate will have previous customer service experience within a management role, have strong, clear communication skills and will ideally have experience working within the automotive industry or have a genuine passion for classic cars.

Please apply online in the first instance, send your CV to (url removed) or call Barker Ross Lincoln on (phone number removed) today!

Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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