Call Agent

Berry Recruitment • Temporary • Glasgow, Glasgow City, Scotland, United Kingdom • £13.45 - £13.57 / hour • 9h ago

Berry Recruitment is out looking for Call Centre Agents!

Contract - 12 Months with possibility to be extended afterwards.
Start Date - 17th of August
Pay - £13.45 an hour - weekly pay PAYE
33 Days Annual Leave including bank holidays
Flexible Working Hours: Full Time 37hrs and Part Time 27:30hrs
Full time in the office
Weekend work involved - rotational
Full Training provided

Duties

Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
Learn the procedures and understand parameters of producing a quality output.
Process work to the defined level of quality.
Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
To schedule and prioritise allocated work on a daily basis.
Distribute information and when required, work to the other team members or groups.

Previous Experience

Attention to detail
Able to work in a team or other structured environment.
Articulate and able to maintain good relationships with colleagues and clients.
Delivers a high quality customer service in a professional manner, creating trust and confidence.
Excellent communicator.

If you are interested, please apply with an up to date CV. CV's being reviewed on daily basis

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

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