Graduate Accountancy Customer Support Consultant

Mulberry Recruitment • Permanent • Wokingham, Wokingham, England, United Kingdom • £24.80k / year • 2d ago

Graduate Accountancy Customer Support Consultant

Location: Wokingham
Salary: Up to £24,800

Looking to kick-start your career after graduating?

This is an excellent opportunity for a recent Accounting, Accountancy or Finance graduate who enjoys working with people and wants to combine their technical knowledge with technology and customer support.

You'll be joining a fast-growing fintech software company where you'll use your accounting knowledge to support customers using specialist accounting software. This is a fantastic role for someone looking to build a long-term career in fintech, software or accountancy support while continuing to develop their technical skills.

What you'll be doing

Providing second-line support to customers via phone and email.
Helping customers get the most from the company's accounting software.
Becoming a product expert and sharing your knowledge with colleagues.
Creating and updating FAQs, user guides and support documentation.
Supporting the development of customer training materials.
Assisting with software testing and identifying product improvements.
Working closely with internal teams to deliver an excellent customer experience.

About you

Degree in Accountancy or a related subject.
At least 6 months' customer service experience.
Good understanding of UK tax, financial statements and double-entry bookkeeping.
An interest in technology and accounting software.
Strong communication skills and a professional telephone manner.
Organised, analytical and eager to learn.

Why apply?

Excellent opportunity for a graduate looking to start their career.
Combine your accounting knowledge with technology in a growing fintech business.
Develop your technical expertise while building valuable customer-facing skills.
Work as part of a supportive team with opportunities to learn and progress.
Gain exposure to specialist accounting software and product development.

If you're looking for a role where you can put your degree into practice, develop your skills and build a rewarding career within a growing software business, we'd love to hear from you.

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