Customer Application Specialist

Lifesearch • Permanent • Leeds, West Yorkshire, England, United Kingdom • £26.45k / year • 4d ago

£26,450 basic salary + extra £3,000 shift uplift + industry-leading training + fantastic benefits!

Looking for a role where every conversation makes a difference?

We're one of the UK's leading Life Insurance Brokers, helping families protect what matters most. We're looking for friendly, organised and compassionate Customer Application Specialists to guide customers through the final stage of their life insurance journey. You'll be the reassuring voice that helps families complete their application, making the process smooth, accurate and stress-free. No insurance experience? No problem. We'll give you all the training, coaching and support you need to succeed. We've featured in the Sunday Times Best Companies to Work For, and we're rated Excellent on Trustpilot. Don't just take our word for it, go take a look for yourself!

Recruitment Event: 19th August, 1pm – 4pm (save the date!)
Location: Leeds City Centre
Employment Type: Full-time, Permanent

What you'll be doing:

• Guide families through their life insurance application over the phone

• Ask sensitive medical and personal questions with confidence, empathy and professionalism

• Accurately complete insurer applications across multiple online systems

• Keep detailed notes to ensure advisers, insurers and customers stay fully informed

• Manage your diary effectively, ensuring every customer receives a great experience

• Build positive relationships with customers, advisers and insurer partners

• Continuously develop your knowledge through training, coaching and quality feedback

• Play your part in helping protect as many families as possible

We're looking for someone who:

• Has excellent communication skills and enjoys speaking to people

• Is organised, proactive and able to manage a busy workload

• Can stay calm while multitasking and working to deadlines

• Has great attention to detail and takes pride in getting things right

• Is confident discussing sensitive information with empathy and professionalism

• Enjoys learning new systems and developing new skills

• Loves being part of a supportive, high-performing team

• Customer service, administration or telephone-based experience is a bonus, but your attitude and willingness to learn are what matter most

What's in it for you?

• £26,450 basic salary

• Plus, a £3,000 shift uplift

• Full training, ongoing coaching and structured development

• Life, Critical Illness and Income Protection cover

• Buy or sell up to 5 days' holiday

• Your birthday off

• A genuinely supportive culture where you'll always have people around you to help

• Career development opportunities across the business

• ...and plenty more!

What's the shift pattern like?

You will work 38.75 hours per week.

Your shifts will be Monday – Thursday, 12pm – 9pm.

Then you would work either Friday, 9am – 6pm or Saturday, 9am – 3pm. This will alternate each week.

What's the application process?

• Click apply and upload your CV (yes, we actually read them!)

• If it's a match, we'll invite you to book a quick chat with Sophie

• Successful candidates will be invited to our recruitment event on 19th August at our Leeds office

• The day includes a group session followed by a one-to-one interview for shortlisted candidates

• We'll keep you updated throughout the process, no ghosting here!

Ready to make a real difference?

If you're looking for a career where you'll learn new skills, work with great people and help families protect their future every single day, we'd love to hear from you.

Apply today and we'll be in touch soon!

Apply

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