Customer Service Co-Ordinator

Smart 1 Recruitment Limited • Permanent • Worcester, Worcestershire, England, United Kingdom • £12.71 / hour • 16h ago

Specialist manufacturing and insulation company requires a Customer Service Co-Ordinator to join their expanding team based in Worcester.

Previous experience in dealing with customer enquiries is essential to fulfil the role of Customer Service Co-Ordinator. Within this role you will be offered free car parking and competitive pay rates. Offered on a temporary to permanent basis, this role of Customer Service Co-Ordinator is available for immediate start.

Duties of Customer Service Co-Ordinator:

Customer Service

Be the first point of contact for customer enquiries via phone and email
Manage customer orders and provide updates throughout the process
Resolve delivery, installation, and order-related queries promptly
Liaise with Production, Logistics, Sales, and Installation teams to ensure seamless service
Maintain accurate customer records and documentation
Support the wider customer service team with general administration

After Care & Customer Recovery

Take ownership of all post-installation enquiries and remedial cases from start to finish
Coordinate remedial visits, ensuring engineers and installers have the correct information, materials, and tools before attending site
Keep customers informed throughout the resolution process, setting clear expectations and providing regular updates
Manage complaints professionally, restoring customer confidence and ensuring complete satisfaction before closing any case
Track every issue from initial contact through to successful resolution, minimising repeat visits and unnecessary delays
Record root causes for every remedial issue, helping identify trends and opportunities for continuous improvement
Monitor remedial costs and highlight avoidable failures to support improvements across the business

Skills and attributes required by Customer Service Co-Ordinator:

Previous experience in a customer service, aftercare, service coordination, or administrative role
Excellent communication and relationship-building skills
Strong organisational skills with the ability to manage multiple priorities
High attention to detail and excellent record-keeping skills

Location: Worcester, Worcestershire

Hours of work: 9am-5pm (Monday-Friday)

Salary: £12.71 per hour

Contract: Temporary to permanent

Apply today for our Customer Service Co-Ordinator role to avoid disappointment!

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