Customer Success Manager

Acorn by Synergie • Permanent • Bridport, Dorset, England, United Kingdom • £40k / year • 2d ago

Customer Success Manager | Customer Service Manager | Operations Coordinator | Customer Relationship Manager | Customer Support Manager

Bridport, Dorset | Up to £40,000 per annum | Monday to Friday | 8am-4:30pm | Permanent

Introduction

Acorn by Synergie is recruiting on behalf of a rapidly growing scientific services organisation for a Customer Success Manager to join their office-based team in Bridport.

Supporting pharmaceutical, medical device, and research companies across the UK and US, our client provides essential testing, inspection, calibration services, specialist equipment parts, and air filtration solutions.

This is an excellent opportunity for someone with strong customer service, administration, or operational experience who enjoys working in a fast-paced environment and takes pride in delivering exceptional customer support while ensuring operational excellence.

Key Duties

Customer Support & Communication

Act as the main point of contact for customer enquiries and requests.
Respond to customer queries professionally and promptly.
Support the resolution of scheduling, reporting, and billing issues.
Build and maintain strong customer relationships through excellent communication.

Invoicing & Billing Support

Prepare quotations and final costings for recurring customer visits.
Support monthly and ad hoc invoicing processes.
Ensure invoices are accurate and issued on time.
Investigate and resolve billing discrepancies.
Assist with accounts receivable follow-up where required.

Report Review & Quality Control

Review technician reports for accuracy, completeness, and presentation.
Cross-check completed reports against scheduled works.
Ensure documentation meets company quality standards before being issued to customers.
Coordinate report updates and corrections with technicians.

Operational & Administrative Support

Coordinate customer jobs and technician schedules.
Provide administrative support to field-based teams.
Maintain accurate records, documentation, and internal workflows.
Raise purchase orders and coordinate equipment logistics.
Support audit preparation and ISO compliance activities.
Assist with general office operations, including office supplies and vehicle coordination.
Help ensure the smooth running of day-to-day business operations.

Requirements

Essential

One to four years' experience within customer service, administration, operations, or coordination.
Strong Microsoft Office skills, particularly Microsoft Excel.
Excellent communication and organisational skills.
High attention to detail.
Proactive approach with the ability to manage multiple priorities.
Ability to work collaboratively within a fast-paced environment.

Desirable

Experience with invoicing, scheduling, or reporting.
Experience using CRM, billing, or scheduling systems.
Knowledge of quality management systems or ISO environments.

What We Offer

Salary of up to £40,000 per annum.
Permanent, full-time position.
Monday to Friday working pattern.
Office-based role in Bridport.
Opportunity to join a rapidly growing scientific services organisation.
Friendly, collaborative, and supportive working environment.
Ongoing training and career development opportunities.

Interested?

If you're looking for your next opportunity as a Customer Success Manager, Customer Service Manager, Operations Coordinator, Customer Relationship Manager, or Customer Support Manager in Bridport, apply today with your up-to-date CV for immediate consideration.

Acorn by Synergie acts as an employment agency for permanent recruitment.

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