Customer Service Administrator

First Base • Permanent • Gloucester, Gloucestershire, England, United Kingdom • £28k / year • 2d ago

Customer Service Administrator 6987

Location: Quedgeley, Gloucestershire
Hours: Full Time | Permanent - 8.30 am to 4.30 pm
Working Pattern: 5 days out of 7. You will work at least 2 weekends per month, with weekend shifts normally worked from home. In return, you'll receive 2 days off in lieu during the week.
Salary: £28,000 per annum

Our client is seeking a Customer Service Administrator to join their busy commercial team. This is an excellent opportunity for someone with previous customer service, administration, retail or order processing experience. They're also open to speaking with bright, proactive individuals who are keen to learn, pick up new skills and build a long-term career within a supportive business.

Key Responsibilities of a Customer Service Administrator:

Process customer orders accurately via telephone, email and online systems.
Act as the first point of contact for customer enquiries, providing excellent customer service.
Build strong relationships with customers and support them throughout the order process.
Maintain customer accounts, product information and pricing records.
Liaise with internal departments to ensure orders are fulfilled efficiently.
Support the commercial team with general administration and sales support.
Process customer payments and assist with credit control activities.
Maintain accurate customer records and databases.
Assist with promotions, customer communications and other administrative tasks.
Ensure all customer information and orders are processed accurately and efficiently.

Key Skills of a Customer Service Administrator:

Previous experience in customer service, administration, retail, hospitality, sales support or another customer-facing role.
A proactive attitude with a genuine willingness to learn.
Bright, switched on and eager to develop new skills.
Strong communication and interpersonal skills.
Excellent organisational skills and attention to detail.
Confident using Microsoft Office and able to learn new systems quickly.
A positive, can-do approach with excellent problem-solving skills.
Able to manage a busy workload and prioritise effectively.
Flexible approach to working a 5 in 7 rota, including at least two weekends per month.
A reliable team player who enjoys working in a fast-paced environment.

To be considered for this role, please contact Katie Tyrrell at First Base Employment.

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