Customer Service Advisor (private medical)

Office Angels • Permanent • Manchester, Greater Manchester, England, United Kingdom • £30k / year • 1d ago

Customer Service Advisor (Private Medical)

Manchester - university area

£30,000 per annum

Shift pattern: 8-4.30 / 9.30 - 6 - Monday - Friday

Applicants must be able to do both shifts

Office based

Are you ready to make a difference in the healthcare sector? Our client, a leading organisation in patient care, is on the lookout for a dedicated Customer Service Advisor to join their dynamic team in Manchester. If you thrive in a fast-paced environment and have a passion for delivering exceptional service, this role is for you!

What You'll Do:
As a vital part of the Administration Team, you will be the first point of contact for patients, providing support and guidance. Your key responsibilities will include:

Call Handling & Patient Support:

- Answer incoming calls professionally and empathetically.
- Respond to patient inquiries with clear and accurate information.
- Handle sensitive situations with discretion and professionalism.
- Manage high call volumes while remaining calm and efficient.

- Appointment Management:

- Book, amend, and cancel patient appointments following procedures.
- Prioritise urgent cases appropriately and provide detailed information about services and procedures.
- Maintain accurate records of call details and outcomes.

- - Confidentiality & Compliance:

- Uphold strict patient confidentiality in line with GDPR.
- Follow policies related to data protection and information governance.

Who You Are:
We are looking for someone who embodies professionalism and compassion. The ideal candidate will possess:

- - - Previous experience in call handling or a customer service role, preferably within healthcare.
    - Excellent communication and listening skills.
    - The ability to stay calm under pressure while multi-tasking.
    - Strong ICT skills and experience with data inputting.
    - Empathy and professionalism in all interactions.

What We Offer:
Joining our client means you'll enjoy a rewarding work environment and excellent benefits, including:

- - - Annual Leave: 25 days plus Bank Holidays.
    - Overtime & TOIL: Opportunities available.
    - Health Cover: Private health cover after a 6-month probation.
    - Pension Scheme: Employee pension contributions.
    - Birthday Day Off: Celebrate your special day!
    - Employee Assistance Programme: Support when you need it.
    - Bike2Work Scheme: Get active and save on commuting.

Additional Requirements:

- - - Willingness to undertake an Enhanced DBS check.
    - Right to work in the UK.
    - Flexibility to work occasional out-of-hours, including weekends.

If this sounds like the role for you send your CV to (url removed) or call (phone number removed) for further information

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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