Customer Care Coordinator

Reinforced Recruitment • Permanent • Berkhamstead, Hertfordshire, England, United Kingdom • £32.50k - £37.50k / year • 3w ago

Customer Care Coordinator
Berkhamsted, Herts
£35,000 + Bonus + Private Healthcare + Excellent Benefits

The Highlights

Join a well-established, growing residential developer delivering high-quality new homes across the region.
Customer Care / Aftercare Coordinator role with genuine long-term career progression.
Excellent salary, bonus scheme, private healthcare and funded training & development.
Stable, privately owned business with an outstanding reputation and low staff turnover.
Office-based in Berkhamsted with occasional visits to live developments.

The Opportunity
An exciting opportunity has arisen for an experienced Customer Care Coordinator to join a successful and expanding residential developer based in Berkhamsted.

Working within a busy and friendly customer care team, you'll become the main point of contact for homeowners following legal completion, ensuring every customer receives an exceptional aftercare experience.

This is a varied role where no two days are the same. You'll coordinate repairs, liaise with site teams and subcontractors, manage customer enquiries and ensure issues are resolved efficiently whilst maintaining the highest levels of customer satisfaction.

This position would suit someone with previous experience as a Customer Care Coordinator, Customer Service Coordinator, Aftercare Coordinator or Repairs Coordinator within the housebuilding, residential construction or property sectors.

Key Responsibilities

Act as the first point of contact for homeowners after legal completion.
Log, prioritise and coordinate customer defects and maintenance requests.
Schedule subcontractors and site teams to complete remedial works.
Monitor outstanding jobs to ensure service level targets are achieved.
Maintain regular communication with customers throughout the repair process.
Work closely with Construction, Technical and Commercial teams to resolve issues.
Maintain accurate records using the company's customer care systems.
Support the business in achieving excellent customer satisfaction scores.

About the Company
This privately owned residential developer has built an enviable reputation for delivering high-quality homes and creating communities people are proud to live in.

With a healthy pipeline of projects and continued growth plans, they invest heavily in both their developments and their people. Employees enjoy a supportive working environment where progression is encouraged, achievements are recognised and training is fully funded.

The business has a collaborative culture, experienced leadership team and a genuine commitment to providing outstanding customer service long after customers move into their new homes.

What We're Looking For
You'll ideally have experience within a Customer Care, Aftercare or Customer Service role, preferably within residential construction, housebuilding or property.

We're looking for someone who is:

An excellent communicator with strong customer service skills.
Highly organised and able to prioritise a busy workload.
Confident coordinating multiple subcontractors and ongoing repairs.
Calm under pressure with strong problem-solving ability.
IT literate with experience using Microsoft Office and CRM systems.
Knowledgeable of the residential construction process, defects management or NHBC warranty procedures (advantageous but not essential).

What's In It For You?

£35,000 basic salary.
Performance-related bonus.
Private healthcare.
Pension scheme.
Funded training and professional development.
Excellent opportunities for career progression.
Supportive, collaborative team environment.
Long-term job security with a growing business.

Apply Today
If you're currently working as a Customer Care Coordinator, Customer Service Coordinator, Aftercare Coordinator, Repairs Coordinator or Customer Experience Coordinator within the construction or property industry, we'd love to hear from you.

Apply today using the job board, send your CV directly to Alex @ reinforcedltd . co . uk, call the number below for a confidential discussion, or connect with Alex Wallace on LinkedIn.

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