Customer Success & Sales Support Executive

Novelus Ltd • Permanent • Beverley, East Riding of Yorkshire, England, United Kingdom • £30k - £35k / year • 2d ago

Location: Hull
Full Time | Permanent

Are you an organised, customer-focused professional who enjoys supporting sales teams and delivering an outstanding customer experience?

We're looking for a Customer Success & Sales Support Executive to join our growing team in Hull. This is a varied role where you'll become one of the first points of contact for our customers, supporting enquiries, preparing quotations, maintaining CRM data and helping projects move smoothly from enquiry through to quotation.

You'll work with innovative quoting tools that reduce administration, allowing you to focus on building customer relationships and providing exceptional service.

What you'll be doing:

Preparing and checking customer quotations using powered quoting tools
Supporting the sales team with CRM management, appointments and documentation
Managing customer enquiries via phone and email
Maintaining accurate CRM records and sales pipelines
Chasing supplier pricing and coordinating project documentation
Providing excellent customer service throughout the sales process

We're looking for someone with:

At least 2 years' experience in customer service and/or sales support
Excellent organisation and attention to detail
Strong numerical and communication skills
Experience using CRM systems (HubSpot desirable)
Confidence using Microsoft Excel and other Office applications
A positive attitude towards technology
The ability to manage multiple priorities in a fast-paced environment

Desirable:

Experience within construction, engineering or technical industries
Proposal or quotation preparation experience
Experience reading basic technical drawings
Previous call centre or telephone customer service experience

What's on offer?

A varied and rewarding role within a growing business
Training on the latest sales tools
A supportive and collaborative working environment

If you're proactive, organised and passionate about delivering excellent customer service while supporting a successful sales team, we'd love to hear from you. Apply today!

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