Customer Service Operator

Red Recruitment • Temporary • Norwich, Norfolk, England, United Kingdom • £12.81 / hour • 4d ago

Customer Service Operator

Red Recruitment is recruiting a Customer Service Operator for our client on a full-time, four-month fixed-term contract. This is a remote position with a start date of 3rd August.

This role is perfect for someone with an empathetic and attentive approach who is passionate about supporting the community. You will join a small, experienced Customer Services team, making anniversary calls, validating data and building positive relationships with customers, including vulnerable individuals.

Benefits and Package for Customer Services Operator:

Salary: £12.81 per hour
Hours: 37.5 hours per week - 5 days per week, between 8am and 8pm, Monday to Sunday
Contract: Full-time, 4-month fixed-term contract
Location: Remote
Start Date: 3rd August 2025

217 hours of annual leave, increasing to 231 hours with length of service (pro rata)
Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more
24/7 employee assistance programme
Family and friends' discounts on services and products
Pension scheme with up to 4% company contribution matched

Please note that this position is subject to pre-employment screening, including a basic DBS check and two years of referencing. All screening must be completed before the successful candidate's start date.

Key Responsibilities of Customer Service Operator:

Deliver excellent customer service across telephone, email and internal systems, acting as the first point of contact for enquiries.
Make anniversary calls to customers and build positive, professional relationships.
Communicate professionally and empathetically with customers, including vulnerable individuals.
Resolve customer queries and escalate complex or sensitive issues when required.
Maintain accurate customer records and complete administrative tasks, including referrals, support requests, complaints and general enquiries.
Follow established processes, service standards and timescales to deliver a high-quality customer experience.
Handle sensitive information confidentially and comply with GDPR, safeguarding, data protection and information security requirements.
Identify and escalate safeguarding concerns relating to children and vulnerable adults in line with company procedures.
Work collaboratively with colleagues, support team objectives and adapt to changing priorities and workloads.
Contribute to service improvements, reporting activities and other ad hoc tasks as required.

Key Skills and Experience of Customer Service Operator:

A genuine desire to help the community, with an empathetic and attentive approach to customers' needs
Excellent verbal and written communication skills
Exceptional attention to detail and accuracy
Strong problem-solving skills, with the ability to use initiative
Experience in a customer-facing role, either face-to-face or over the telephone
Previous experience in a similar contact centre or call centre role is advantageous
Competent in Microsoft Office, including Excel, Word and Outlook
Able to manage sensitive or challenging conversations professionally and discreetly
Willingness to learn new skills and adapt to different customer service activities
A collaborative and flexible approach to changing priorities and workloads

Full training will be provided across a variety of customer service activities.

If you have the right attitude and relevant skills and are interested in the Customer Services Operator position, please apply now!

Red Recruitment (Business)

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