Operations Administrator

Jackson Fire & Security UK Ltd • Permanent • Wrexham, Wrexham, Wales, United Kingdom • £30k / year • 3d ago

Job Title: Operations Administrator

Location: 6 Queens Lane, Bromfield Industrial Estate, Mold, CH7 1JR

Salary: £30,000 per year

Job type: Full time - Permanent.

About Us:

Jackson Fire & Security is a rapidly expanding company with operations across the UK, offering fire and security solutions to a wide range of sectors, including education, social housing, property management, and retail. From basic fire extinguishers to large-scale commercial installations, we're trusted for our quality, reliability, and service.

We're looking for a highly organised, proactive, and customer-focused Operations Administrator to join our team. This is a full-time, permanent, office-based role working Monday to Friday, 8:00am to 5:00pm although flexibility will be considered if required.

Key Responsibilities:

Customer Service & Communication:

Act as a key point of contact for customer queries, providing timely and professional updates via phone and email.
Liaise directly with customers regarding job bookings, changes, follow-up work, and general service updates.
Follow up with customers post-service to gather feedback and ensure satisfaction.
Handle incoming service-related queries and complaints in a calm, helpful, and solution-focused manner.
Maintain strong relationships with regular clients and ensure a consistently high level of service delivery.

Operational Support & Administration:

Process and check inspection reports and invoices with accuracy and attention to detail.
Enter, update, and manage job and customer data in company databases and CRM systems.
Assist with the scheduling of engineer appointments and job tracking to ensure timely service.
Monitor and manage incoming emails, ensuring they are forwarded to the correct departments or dealt with promptly.
Coordinate internal communications between engineers, sales, and project teams to ensure seamless service delivery.
Support the operations team with general administrative duties including document preparation, filing, and data management.
Maintain spreadsheets, generate reports, and ensure accuracy in recorded data using Excel.
Manage general office tasks including ordering supplies, maintaining stock levels, and supporting overall office efficiency.
Answer incoming calls and route them to the relevant team members or handle queries where appropriate.

Requirements:

Strong organisational skills and a high attention to detail.
Excellent customer service skills and a friendly, professional manner.
Confident using Office 365, CRM systems, and other business software.
Excellent verbal and written communication skills.
Ability to manage multiple priorities and work under pressure.
A proactive and adaptable approach with a willingness to take initiative.
Previous experience in an administrative or customer-facing office role is essential.

The Benefits:

25 Days annual leave plus Bank Holidays
Additional day off for your birthday
Continuous training and development opportunities
Private medical insurance
Company pension scheme
Opportunities for progression within the organisation
Regular team-building events and social activities
Quarterly recognition awards for outstanding performance
Christmas bonus

If you're an organised, customer-focused individual who enjoys variety in your work and wants to be part of a growing team, we'd love to hear from you.

Due to the nature of the business, successful applicants will be subject to Security Screening in accordance with BS7858.

Candidates with the relevant experience or job titles of; Operations Assistant, Administrator, Customer Service Assistant, Client Services Assistant, Operations Assistant, Business Support, Business Administrator may also be considered for this role.

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